Organizational Pl Part I: Changes In The Health Care Industry

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Organizational Plan – Part I Jose Garza HCS/587 September 9th, 2012 Pamela Hobbs Organizational Plan – Part I Organizations in the health care industry must adapt to the external changes occurring if they plan to be successful. For decades, Community Hospital of the Monterey Peninsula (CHOMP) remains one of the top hospitals on the Central Coast because its practices, but recent changes within Monterey County require the organization to make some changes. The biggest of these changes involves switching from paper charting to electronic medical records (EMR). An increase in the number of patients seen in the hospital emergency room daily is one of the primary reasons influencing this change. The first…show more content…
Organizational barriers that affect change can include technological issues, such as computer servers and interfaces. For example, registration enters a patient into the system but because of interface issues it does not carry over to the CPRS. To overcome this organizational barrier it is necessary for a downtime plan to be put into place and for the staff to know how to execute this downtime plan (Borkowski, 2005).. Individual barriers are put up by the staffs’ reluctance to adapt to change (Borkowski, 2005). Many of the staff working at CHOMP in the emergency department have been there for almost 15 years. The emergency department change may cause some stress. This stress can keep staff from supporting the change and the lack of support is the individual barrier (Borkowski,…show more content…
This theory has three phases to the change process: freezing, moving, and refreezing (Borkowski, 2005). The organization recognized a need to change the process in the emergency department, and proceeded to inform the staff about why this change was necessary. During unfreezing the management behind the change will share with staff the ideas for the proposed process and what behaviors need to be adjusted to ensure the change goes smoothly (Borkowski, 2005). Only through active communication between management and employees can the next step, moving, occur successfully. During the moving phase is when the change happens. The staff will be educated on the proper procedures when using electronic medical records and their responsibilities to the patient in accordance with the new procedures. This phase will occur for a couple of months so that any issues that come about with the change can be fixed (Borkowski, 2005). Once all the bugs of been worked out of the process and everything is running smoothly the last step, refreezing will start. Refreezing simply means that the change is fully implemented and permanent (Borkowski,

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