Managers of an organisation manage: themselves, people and relationships, policies and procedures, environments, financial and physical resources, information and technology, ideas, operations and processes. Leaders and managers demonstrate ethical behaviour when they: * match action to vision and espoused values * do what they say they will do * treat employees and society with respect * give as much as they receive As a leader, I am a model those behaviours, and to promote ethical workplace behaviours I should make clear expectations * lead by example * provide appropriate coaching, mentoring and
With Citigroup’s organizational culture it has guided employees toward the behaviors and attitudes that have put the company at risk. The company must revert to what is important that is the customers and focus on the core values of the organizations, and the vision of the organization. To change Citigroup’s organizational culture there needs to be a shared responsibility among the leaders of the company, managers, and employees. By having a shared responsibility will make Citigroup’s organizational culture more effective and productive. Having shared responsibility will allow each employee to achieve or accomplish his or her full potential, and acting with the greatest level integrity when dealing with one another, and customers.
Learning Outcome 1: Understand the organisation’s ethical and value-based approach to leadership 1.1) Evaluate the impact of the organisation’s culture and values on leadership Types of organisational culture Culture refers to the type of values that the organisation has. It is concerned with what is seen to be important. The organisational culture influences the way people behave towards one another and it also affects the management style of the organisation, i.e. whether people believe they can participate and influence situations inside the organisation, and the approach adopted to both customers and suppliers. Within different areas of an organisation we may find that different cultures operate.
B. corporate culture can be managed by directly modifying the observable culture, shared values, and common assumptions that deal with issues of external adaptation. C. good managers are able to help build resilient cultures in situations where the features of strong cultures are absent. D. corporate culture can be managed by using organizational development techniques to modify specific elements of the culture that address both external adaptation and internal integration. 5) The __________ culture includes the unique stories, ceremonies, and corporate rituals that make up the history of the firm or a group within it. A. observable B. shared C. latent D. common 6) Organizations are encouraged to develop a dominant and coherent set of __________.
In today’s market climate, companies have had to increase their consciousness as to what really matters. The market is demanding more and more that organizations account for the interests of not just shareholders but all stakeholders. Team members, shareholders, customers, vendors, the environment and society’s interests must be in the forefront of consideration of all companies wishing to stay relevant in today’s market and workforce environment. This in more than just the right thing to do, it is an operational imperative that offers significant ROI to a business’ bottom-line. Companies must view themselves as part of an ecosystem; one entity in an interdependent interconnected environment.
Ethical standards are the code of conduct required by the organization for workers to follow. The relationship between organizational culture and ethics is that the organizational culture guides workers when faced with ethical problems. If the organization culture counters what they are required to do ethically, workers may put the organization in jeopardy by not act ethically. When a worker is faced with a decision that others within the organization think as appropriate, though it is unethical, the worker may follow what is acceptable as per the culture. It is the relationship between organizational culture and ethics that can get businesses into significant trouble in the long term.
Values have been shown to influence manager-subordinate relationships, and that specific organizational processes such as group behavior, communication style, leadership effectiveness, and conflict level may be directly related to similarity in values among organizational members In view of the rather pervasive impact that values may have on organizational behavior, it is essential to know more about the ability of available instruments to accurately measure values. Such research should focus on the application of personal values profiles to critical areas of organizational decision making such as promotion, job satisfaction, leadership ability, employee motivation, and the numerous dimensions of employee
Culture is important because it forms the enjoyment, work relationship, and work processes (Heathfield, 2012). Culture is created through value, belief, fundamental assumption, behaviors, and attitudes shared by a group of people. Accountability affects an organization working culture by keeping managers, leaders and employee’s accountability for making a commitment and keeping the commitment in a timely manner. When a company has a diverse organization interpretation is important because of culture people interpret differently. Organization culture supports a positive, productive environment.
Describe the main characteristics of typical customers that you deal with. Identify what impresses your customer and what annoys your customers. Identify who’s who and who does what to deliver customer service in your organisation. Describe the kinds of information you need to give good customer service to customers. Unit Ref.
* Have the ‘right person’ at the ‘right time’, with the ‘right skills and capabilities’ in the ‘right place’. * Good planning acts as a form of control and increases the likelihood of positive staffing outcomes. * Planning is also important to be able to anticipate changes in the internal and external business environment. Staffing The process of planning, acquiring, deploying and retaing a workforce Determain whp will work for the organisation and what their employees will do Enables an organisation to execute its business strategy, which for most organisationg lies with their people Step 1 job design – concerned with how th\asts that are to be performed are combined to form the job Step 2 job analysis – job analysis is a process of collecting and analysing detailed information about tasts, content and responsibilities of