Then they take it out on the administrative medical assistant that took the call. In situations like this one knowing how to communicate with angry patient can help calm the patient down and make the situation better. Planning of activities within the medical office is important for the Administrative Medical Assistant. MAA have to do duties that are related to the healthcare industry. These duties may include answering the phone, ordering supplies, or greeting patients and visitors.
2. The social worker who is also a bilingual translator would be used to clarify the information discussed during the conference and doctor visits. Ms. W. would be able to communicate her instructions to the patient and get immediate feedback on how the patient feels regarding the instruction provided during the appointment. She would explain to the patient the importance of communicating her concerns to healthcare team, rather than ignoring them. 3.
They should know and understand the type they have and seek advice. GP and hospitals can provide specialist incontinence advisers they can provide information on products, behavioural therapy, medical or surgery. Be able to support the use of equipment to manage continence 1. Recommended equipment for the individual The continence nurse give the individual information about equipment available for continence they will also advise you on how to help the individual with continence. Staff training, care plans, fellow colleagues and senior member will also be able to advise both the individual and yourself on equipment.
More of a connection can be made using oral communication as it allows those who are speaking to see each other’s facial expressions and body language, interest can be shown through using eye contact, the correct body language and tone of voice. Oral communication can be used in formal and informal environments. When communicating two people in a care setting are communicating orally they tend to give information, obtain information and exchange ideas. Important information may have to be given at hospitals if a doctor has to give important information out to a patient or other hospital staff for example a doctor may have to tell a patient information about an illness they may have or about the medication that they are taking, giving this information formally can help to comfort the patient and make them feel at ease about any worries that they may have had. Obtaining information in a care setting is vital as for example, in a care home an elderly person may be describing symptoms that they may have, it is important for the care workers to make a decision on what is best for the service users’ needs.
As a senior carer it is important for me to communicate effectively because I am dealing with different types of people with different needs. Even if I am listening carefully in the handover I am not sure if I get it right and understand what she just said so what I did is I repeated it back to her just to clarify things and to avoid misunderstandings. I let the speaker finish first before interrupting and asking questions. Actually, even if we are doing handover/ oral reporting we are also writing it accurately and in detailed in every residents file and in the handover book for documentation purposes. I am also checking the medication chart just to make sure that
It is used often in in the help of counseling families. According to Mize, the Calgary Family Assessment Model “challenges that rather than conversations between healthcare workers and patients are illness-focused…suggest that healing occurs in conversations where the healthcare professional takes a curious and interested stance regarding the families strengths and solutions.” We must not forget about the families. We must see if the elderly can be cared for and make sure that the families are capable of the hardships to come in the future. The families will also need teaching for the disease and for the caring as the disease progresses. The patient themselves will need to know what to expect and how to cope.
Upon entering the anaesthetic room the patient may be feeling a little venerable and unsure of what is happening therefore reassuring the patient and having good communication skills is important we should introduce our self and be able to explain what is happening and why, in a way that the patient understands (Oakley & Limborgh 2005). The patient must then be asked to confirm that all the details on the identity band are correct and coincide with the information in the notes it is also very important to check that the patients consent form is signed and dated for the correct procedure
Medical assistants must have knowledge of treatments, procedures, medications, diets, ect. to be able to understand and interpret them to the patient. The physicians tend to explain things in medical terms and many patients do not understand everything the doctor is explaining. My targeted locations are Redding, CA, Lewiston ID, And possibly Montana. In Redding there are two places I’d love to be hired at.
Also, if you’re going to receive a treatment or going to have an operation, the staff should ask you to fill a form and ask for your permission and ask if you agree with the type of treatment that they will provide you with. Without your own permission they wouldn’t be able to provide you with anything. Another thing which is very important is providing interpreters for those who can’t speak English. An interpreter would help you to understand what the doctor is telling you. The interpreter would also give you detailed information about your problem.
Why is communication so important in health and social care? Communication is vital in health and social care setting. The patient and health care professional need to be able to communicate on daily bases, in order for the patient to receive the best possible care. Also it is vital to make sure your patient knows and understand everything they are going through to the best of their understanding for example; If someone comes into a hospital setting you need to find out what their name, age and most important what is wrong with them. To the naked eye they maybe more obvious signs like cuts or if they can’t walk , but most of the time it is internal problems and you can’t see or feel the pain so you would need to communicate with them to find out what is wrong , so