Ops 571 Week 1 Quiz – Latest Essay

670 WordsAug 1, 20153 Pages
OPS 571 Week 1 Quiz – Latest IF You Want To Purchase A+ Work Then Click The Link Below , Instant Download http://www.hwspeed.com/OPS-571-Week-1-Quiz-Latest-50950444.htm?categoryId=-1 If You Face Any Problem E- Mail Us At JOHNMATE1122@Gmail.Com 1.) Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from becoming what? An unidentifiable waste A service defect A new process design flaw A reason for over-production 2 .) For which key organizational functions are tasks and responsibilities identified for all the steps of the generic product development process? marketing, operations, training, development marketing, design, manufacturing, other strengths, weaknesses, opportunities, threats operations, quality, personnel, finance 3.) A service process design flowchart is referred to as a service blueprint to emphasize what? The importance of process design The impact of customer service The impact of blueprints The importance of system engineering 4.) Even though they use different models, both the Ritz-Carlton Hotel Group and Nordstrom Department Stores are known for what? The personal attention they provide their customers A self-service approach to customer service Customer-facing employees who only talk to rich customers Poor customer service 5.) According to the Service-System Design Matrix, sales opportunity has what sort of relationship to production efficiency? Direct Relationship Equal Relationship Inverse Relationship No Relationship 6.) Which of the following is a good example of a continuous process layout? A sit-down restaurant An automobile manufacturing plant A home construction site A gas refinery 7.) If an automotive service center has an issue with a car not being clean when returned to a customer, the poka-yoke corrective action might include what? Leaving the plastic on the seat

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