Operations Management Self Study

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OPERATIONS MANAGEMENT Self Study Summary Notes Rerefence Book : Neigel-Slack, 5th Edition Operations Management is: • The activity of producing and delivering of products and services that satisfy market requirements. OPERATIONS MANAGEMENT FUNCTIONS CORE FUNCTIONS • Product/Service Development function • Marketing function SUPPORT FUNCTIONS • • • • Information Systems function Human Resources function Accounting & Finance function Technical function O.M PROCESSES CONCERNS • Process Design : ( ex: arranging the store’s layout to give smooth and effective flow of customers) • Product Design : (ex: designing stylish products that can be flat-packed efficiently) • Job Design : (ex: making sure that all staff can contribute to the company’s success) • Supply Network Design : (ex: locating stores of an appropriate size in the most effective place) • Supply Chain Management : (ex: arranging for the delivery of products to stores) • Inventory Management : (ex: avoiding running out of products for sale) • Quality Management : (ex: monitoring and enhancing quality of service to customers ) • Operations Improvement : (continually examining and improving operations practice) THE TRANSFORMATION PROCESS All operations produce products and services by changing inputs into outputs. They do this by using the ‘input– transformation–output’ process. Within any operation, the mechanisms that transform inputs into outputs are called processes OPERATIONS PROCESSES CHARACTERISTICS the volume of their output; the variety of their output; the variation in the demand for their output; the degree of visibility which customers have of the production of the product or service. CHARACTERISTICS IMPLICATIONS OPERATIONS MGMT ACTIVITIES • Understanding the operation’s strategic objectives. The first responsibility of any operations management team is to understand

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