operations management Essay

704 WordsMay 3, 20093 Pages
Introduction: The Managing process to design, produce and distribute products and services is Operations Management. It also deals with utilization of resources, delivery of goods and services to customers. In general it is the way how organizations produce goods and services and deliver the same to the clients. According to J. G. Monks “Operations Management is that activity whereby resources, flowing within a defined system, are combined and transformed in a controlled manner to add value in accordance with policies communicated by management.” The process of transforming inputs into outputs is an operation. Operations differ upon many factors depending upon the volume of their outputs, variety of their outputs, when there is a variation in demand and also on the customer contract. As a result of these factors each type of operation is unique and has its own limits and is not completely feasible with one another. (Slack, Chambers and Johnston) Unique characteristics in service process like customer influence, intangibility, inseparability of production and consumption, heterogeneity, perishability, and labor intensity are not used in manufacturing process and the characteristics of manufacturing process are insufficient when applied to service operations, as a result managing service processes and manufacturing process in an organization have to be dealt separately. Service process involves mostly with the customers who are usually outsiders to the organization where as manufacturing operations are in relation with the production of goods and services having minimal contact with the customers and managers of service operations. (Kellogg, Winter ‘1999) Operations used for manufacturing process are limited in comparison to that of service operations and are not sufficient to fulfill the needs, wants and tasks of a service operation. A survey was used to

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