Operation Management and Open System

543 Words3 Pages
a. Give a definition of Operations Management. (M. Harrison, 1996). | (Waters, 1996) | * Operations management is the process by which a range of inputs are converted into the products and services (outputs) required by the customers of the organisation | * Operations management is the management function that is responsible for all the activities directly concerned with making a product. It is responsible for collecting various inputs and converting them into desired outputs. | b)Discuss the Open Systems approach to Operations Management. Apply the Open Systems approach to the pre-released case study. You should illustrate your answer with the use of any appropriate diagrams and figures. Inputs | Transformation Process.Added Value | Outputs | 1. Products/goods.and 2. Services. | * Raw materials. * Components * Labour * Capital and finance * Buildings * Equipment and machines * Knowledge * Information * Ideas * Utilities (Gas, Water, Electricity, Sewerage). | Feedback 1. Customer – standards. 2. Process – standards (e.g. SPC) | Undesirable outputs: 1. Waste – pollution. 2. Scrap – recycle. 3. Rework – goes back for reprocessing. 4. Rejects after inspection may go to waste, scrap or rework. 5. Defectives if not rejected go to customer.Lead to increased costs. | Customer 1. Complaints and Compliments. 2. Repeat sales. 3. Warranty or Guarantees. 4. Replacements. 5. Legal action. 6. Bad reputation. | Inputs can be needs of customer, knowledge, information, raw material etc. 1. Process feedback – measured against process quality standards and 2. Customer feedback – service quality standards. 3. Use of audit might be mentioned too in the context of looking at the whole of the processing involved in producing goods and services. The Service Package might be mentioned

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