What geographic areas are most conducive to each? Course Project: Own Your Own Hotel! Objectives|Guidelines|Grading Rubrics|Best Practices Objectives Back to Top This course project is designed for you to learn more about the lodging industry while having some fun at the same time. Your assignment is to design and to develop your own hotel. The following criteria needs to be followed: 1.
Sometimes, the staff exchanges the product with a different size that is suitable for them and whether it makes them happy. In addition, Primark is an outstanding retail company, so the customers would want their staff to have good product knowledge, someone who knows the idea of what they customers like and don’t like. So therefore, it benefits the customer to trust the staff and they would have a good understanding with negotiating with the offers such as ‘sales reduction, which is quite useful in a business. How effective customer service benefits the organisation Great customer service makes your customer feel that you care about developing in long term relationship that means you are not only make more sales, however it does benefit the business in different ways , such as : Repeat
* What are the distinguishing elements of a customer-driven quality requirement? What elements are unique to a customer-driven quality requirement? Why is interfacing between the provider and the customer so critical in the successful implementation in customer-driven quality requirements? * How does one evaluate the characteristics of a quality tangible product? How important would reliability and dependability factor into your evaluation?
However there are changes that would have a small affect on the business. There are two areas that a business should look at when change happens. Impact on working methods and impact on the products and services offered and is the first thing that a business should look at to improve the quality. We have to review the impact on working methods. This could be ensuring that all staff is using best practice and everyone is working in the same way.
There is difficulty in determining forecast turning points that are, from increasing to decreasing sales. Opportunities and suggestions The opportunities that Kudler has in terms of technology include improved loyalty and profitability of customers, which results from various marketing strategies. Another opportunity for Kudler involves customer purchase behavior patterns. These patterns are recognized through the current system and would help Kudler refine its processes and offerings to best satisfy its valued customers. It is vital for Kudler to continue reviewing and improving its information system to ensure its appropriateness to the changing characteristics and needs of its customers.
Businesses require a tool to measure the execution of objectives. As far as the goals of objectives they are supposed to align with a stated vision and mission. Effective objectives ensure that daily activities align with the big picture or if there will be a need to adjust redirect focus. A balanced scorecard is a tool, generated by Robert S. Kaplan and David P. Norton. Authors Pearce and Robinson (2009) suggest, a balanced scorecard “Is a set of measures that are directly linked to the company’s strategy,” “Directs a company to link its own long-term strategy with tangible goals and actions,” and “Provides a framework to translate a strategy into operational terms” (p. 202).
Marketing Audit Approach. A Marketing Audit is a comprehensive, systematic, independent, and periodic analysis that a company uses to examine its position in relation to its current and potential market(s). A marketing audit may also exhibit weaknesses and recognize opportunities to improve an organization marketing activities in selling products and services. A Marketing Audit will help a company to position products and services for optimum sales, evaluate the competitive environment, identify problems with marketing efforts, evaluate pricing strategy, and implement cost-effective marketing strategies and tactics. An effective marketing audit takes into consideration the general business environment and the general market environment.
LD 303 Diploma 1. Understand how active support translates values into person centred practical action with an individual 1.1 Compare the characteristics associated with active support and the hotel model in relation to an individual’s support The hotel model is where support staff are doing things for people and clients become observers in their own lives, where active support is a way of ensuring people are able to engage and participate in their own support through informed choice. 1.2 Identify practical changes that could be made within a service setting to: promote an individual’s independence support informed choices improve quality of life To support informed choices: communicate using their preferred method; provide information in a format that is relevant & suitable for them eg. Braille, Easy Read, Audio, Large Print, DVD. Support individuals to experience the choices/possibilities available eg.
Develop and document, on behalf of an organisation for which you do or might work, a detailed process whereby it will be possible to investigate, identify, assess, and include the needs of customers in planning processes. Activity 1.docx How can quality, time and cost requirements be balanced? It's all about the expectations of the customer and what they intend on using it for. If they pay a premium price for a product then they expect it to be of premium quality and a quick turnaround. If the product is of low value, then the quality expectation isn't so great.
Again, as I stated before, main goal is to improve customer service. The best way to do it is to have the best employees. Active or Passive Diversity This is a little difficult question for me. Our world right now has a diversity of expertise, values, and languages. It might be better to use passive diversity for Tanglewood, because they want their employees to share close relationship between each other.