BSBMGT502B Manage people performance Assessment Workbook Student name: | Junming CHEN | Trainer name: | Peter Dawes | Qualification: | Diploma in Management | Group name: | DIM 15 | (Attach a coversheet to your assessment) Assessment activity 1 – SMART Goals Change the following statements to SMART goals. Make up any figures that you need to. a) Answer the telephone properly in a busy office. In attempt to improve the administration service and leave a better impression to the customers, receptionist should answer the telephone in three rings in a busy office. b) Be friendly to customers at a restaurant.
Some of the other responsibilities were ringing customers up in a timely manner and guaranteeing a high level of customer service. The time I was employed at the Krystal Co. I did every job that had anything to do with the store being the best it could be. I was a cashier back and forth, and my job in the kitchen involved cleaning, training new hires, the training of assistant managers, boiling out fryers, and I was in a supervisor’s position while performing my job duties and to see that others were meeting Krystal Co. standards. Working for the Krystal Co. gave me a great deal of
The restaurant needs 9 to 12 day servers and 13 to 16 night servers Friday thru Sunday. The server job is to serve the guest and meet his or her need accordingly. On a daily Red Lobster needs 1 to 2 bussers on duty. The busser is responsible for bussing, cleaning, and resetting tables. This location needs 2 to 3 bartenders Monday thru Thursday and 4 to 5 bartenders Friday thru Sunday.
Klaus Kleinfeld asked his workers to work more flexible shifts and even weekends to speed up production. Klaus asked this of the workers because he knew they were getting beat by their competition and everyone’s job was on the line. Klaus won over the workers by hanging around the factory, asking detailed questions, and answering e-mails from employee reps. immediately. “He was able to motivate
Saint Louis, MO 63146 29 August 2012 M. Pierre Coll Customer Service Manager at Olive Garden 3552 Pennridge Drive Bridgeton, MO 63044 Dear Mr. Pierre Coll: I am a frequent customer at you restaurant, Olive Garden. My last visit to Olive Garden was on July 4, 2012 at your location in Bridgeton, MO. I do appreciate the quality of customer service and food choices. I have witnessed several different scenarios at Olive Garden. I’ve experienced busy days, slow days, and the days where the weather is terrible and it affects the neatness of the building.
Barbara was outraged about what she was hearing and was determined to do something about this injustice. She always was known for speaking her mind so she decided to put this talent to good use and began to protest with the mob. Coincidently, one morning she chose to eat breakfast at Jimmy’s Café, a local diner. Still angered by the morning’s events, she thought this would be a good place to gather her thoughts and come up with a plan. She had just ordered coffee and scrambled eggs when she noticed a man who was familiar to her in a booth in the back of the diner.
Johnson (2011) states that on an associate’s first day of work at Home Depot he or she is assigned to a certain department within the store they were assigned, these departments include but are not limited to: plumbing, electrical, specialty tools, hardware and lumber. Current members of whatever department the new associate is assigned to contribute an equal amount of money which is used to buy lunch for the new associate. The new associate chooses a restaurant of his or her liking and all department associates are invited to
Effective Tax Management Email from Monica General Description: Monica emails the student to remind him/her to get taxes done, and invites him/her to lunch with Lloyd for any last minute questions. Setting: Student’s office Transition: Computer monitor shows incoming email message. Text/Audio Narration: Email from Monica Subject: Tax season! Hey, I’m meeting Lloyd at the restaurant to get him my tax documents. Are you done with your taxes yet?
Community is held every Monday, Wednesday, and Friday and is mandatory for all residents. These meetings are used to remind the men of their support, but also hold each other accountable for any wrong doing. Once the meeting starts roll-call is taken and everyone is greeted with “good morning” by everyone in attendance, even us visitors. This part was a little awkward for me because I was the only female in a group of 80 plus men, but everyone was very welcoming and open to tell their stories. After roll-call, the men’s director, Steve Hanks, ask the group if there are any issues, this is where the men admit to any missed job assignments, inappropriate behavior, or problems with other residents.
Demographic Aspects People started to show up to the meeting twenty minutes early. In contradiction to my expectation, they all were very energetic, awake, happy to be there and offering help to set up the room. It reminded me of a potluck breakfast in an office environment because many of them brought treats to share with everyone and I witnessed a lot of joking and laughter. The total of the attendees was made up of 15 members, age range 25 to 60 years old, five women, mostly white members, only one African American and two Indian descendants. The new facilitator, Peter, was chosen among the membership to replace the previous leader that died recently of a heart attack, at the age of 63.