1.2 Discuss customer expectations with colleagues using recognised customer service language I do not understand this question? 1.3 Follow Procedures through which they and their received to deliver effective customer service The Team of staffs holds a meeting with the Manager ones a week; this is where we update each other on what we have accomplished during the week. We also make plans for the following week and raise ideas on how to improve our services. Apart from that there is a File on the Computer at the Reception that holds information such as contact details of all continuous customers of the organisation. A tangible folder is also kept with the same details as a back up so that we may be able to deliver a good customer service even in the case of a computer crash or anything that alike.
To improve morale and job satisfaction, I suggested having monthly meetings and giving the workers a certain amount of autonomy. Finally, I suggested using a different approach to dealing with the workers. I suggested using a more personable approach to dealing with the workers. For support, I used the Equity theory, Transformational leadership, Intrinsic and Extrinsic motivation, and French and Raven’s sources of Power. TABLE OF CONTENTS CHAPTER HEADING | PAGE | Introduction… | 4 | Existing Problems within the company | 4 | Potential Causes | 5 | Recommendations | 7 | Conclusion | 8 | References | 10 | Appendices Appendix A Appendix B | 1112 | Process Description | 13 | Introduction I am a management consultant, and have been hired to analyze the workings of the Treadway Tire Company.
What does this mean and why is it so necessary to communicate with and listen to clients/ customers – both current and prospective? This means that customers chose what product meets their needs so if the organisations do not focus their products to what they want, they can just go to another organisation. So it's very important to communicate with clients/customers in order to know what they want and be able to offer it to them. Trainer Comments 16/06/2015 01:25PM | Good | Activity 2 16/05/2015 01:42PM * 1 Explain how you might: * diagnose problems matching service delivery to customers * develop options for improved service * provide relevant and constructive advice to promote the improvement of customer service delivery I would diagnose problems matching service delivery to customers by constantly monitoring operations so I could identify problems earlier. This can be done by examinating sales/supply figures and customer feedback.
By having deadlines set like this, it made everyone accountable and able to have their information or opinion written up in the wiki so we were able to move onto the next stage in a timely manner. In a group task such as this, a major factor would also be the members wanting to succeed. As a group we were all focused on the same outcome, working together and putting our information into the presentation as best as we could. As we were all focused on the same thing, very early on we communicated clearly with our group members. I was heading away on a family holiday for a week and I told the other group members what day I was going away and when I was coming back.
I also extensively network with other Health and Safety professionals. I also attend regular Barbour CPD webinars (EV13). These reliable sources of information and best practice are all used when considering advice, preparing or updating procedures and the management of risk in my workplace. 1.2 Once I have identified new developments or changes in legislative requirements or best practice, I have to compare them with the status quo to determine how they will affect our organisation and operations. This is generally well in advance of the change and allows time for discussion at the minuted monthly H&S Committee meeting (EV22) which is attended by a range of employees from the Managing Director to production operatives.
BSBWOR502A: ENSURE TEAM EFFECTIVENESS Assessment tool 2 (AT2) 1. If you were appointed the leader for a newly established team, describe how you would ensure that all memebers of the team knew what they had to accomplish. As a leader for the development of a new team performance plan, the following steps should be considered to ensure roles, duties, and outcomes for each individual is achieved. Roles should be clarified and liased with upper management so members understand their purpose. Conducting meetings, interviews, brainstorming sessions, communication via email, newsletter or other devices.
• Career Services Consultation • Please schedule an appointment with your Career Advisor to complete your Career Services Consultation before Week 6. Scheduling this appointment early in the session will be helpful as you’ll need to upload your approved resumé into HireDeVry as part of your assignment. During this appointment, you will learn about your partnership with Career Services and all of the resources available to you. We’ve included some of the required and recommended topics you may discuss based on your current relationship with your Career Advisor. Once you have completed your meeting, uploaded your resumé approved by Career Services, and completed all of your registration paperwork, your Career Advisor will give you your
Other skills may only be measurable through observation and may require you to collect a range of evidence. For example, tutor observation sheets or work/work experience feedback on the development of time management skills (P5) 2. Write a letter to a prospective employer (in business design, with an appropriate level of language, layout and style), which examines the skills you currently possess. You should explain the level of skill, and provide detail as to how and when the skill was acquired. For example, you may wish to write a paragraph which details the skills acquired whilst planning and hosting a charity event for disabled youngsters.
Another way would to be to inform them face-to-face if they enquired about a given question such as ‘what do you sell here’ which I would lead on to tell/show them our coffee, food and drinks menu. 3.3 When greeting customers, I smile politely and ask them ‘how can I help?’ and make general small talk (the weather, any plans for the weekend) whilst delivering their goods or services. 3.4 The information I need to deliver effective customer service includes my organisation’s product price list and available services. To uphold my organisations standards of customer service, that information can be found in my Cafe2U employee handbook. 3.
I am expected to adhere to the contract that the company has put in place that I signed on accepting the job role and the job description. I must work within the company and legal guidelines. 2.1 Explain the importance of reflective practice in continuously improving quality of service provided. 2.2 Demonstrate the ability to reflect on practice I have experienced problems with the people I work with. I sat down with my manager in supervision who then assessed the situation, we talked about things which needed to be worked on and different approaches.