When communicating it is essential that you are understood and there can be many barriers between individuals. It is important to assess these barriers whilst communicating and adapt your communication methods to suit who, when and why. Body language is a major part of communication and there are a number of rules that apply in most (but not all situations) Your body posture should be
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
We all also need to do develop and maintain positive working relationships with colleagues and professionals who have contact with the service that you are a part of. We need communicate so we can share information with people who are using the services so they can provide and receive information. People who are using the service need to communication as they need to express the way that they are feeling, if they have any thoughts and ideas they will be able to express that, we need to maintain good working relationships with our colleagues as we will needs to share and receive information with them and knowing what support is needed if there is any. A client who is using the service will need to be able to communicate somehow to express if there is anything wrong with them or another client who is using the service. If there is a client who attends a day centre and a incident has happened at home the day centre will need to be informed of this.
Shelley Prinsloo – 11/01/2013 Unit 4222-201 – Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings. 1.1 There are many different reasons why people communicate, to express their needs, their feelings, ask questions or to generally build a relationship. Good communication is crucial for developing a positive relationship with your service user as you need to be able to let them express their needs and feelings, give and also understand instructions. It is also important to be able to communicate to show encouragement and also share feeling and opinions 1.2 .Effective communication is vital to the role of the Carer as it reduces the chances of making mistakes, and helps to build a positive trusted relationship. It’s also important to communicate accurately to other Carers, management and sometimes the service users family members as information and messages can need to be passed on 1.3 .Observing an individual’s reaction when communicating with them is essential.
Unit 4222-301 Promoting communication in health, social care or children’s and young people’s (SHC 31) Outcome 1. Understanding why effective communication is important in the work setting * Identifying the different reasons people communicate People communicate in order to share information, establish and maintain relationship. It can also be used to bring out changes in attitudes and to motivate people. People communicate to inform others of their emotions like sadness, joy and satisfaction. Communication is very important when it comes to developing a positive relationship with service users and their families, as well as work colleagues and other professionals.
Promote Communication in Health, Social Care or Children’s and Young People’s Settings 1) Understand why effective communication is important in the work setting. 1.1) Identify the different reasons people communicate. Communication is a very important skill in everyday life, it helps us express ourselves, our feelings and needs, share ideas and information, to show concerns over a situation. Communication can help us in many care work circumstances as we can support and reassure, build and maintain a relationship, ask questions and share experiences. 1.2) Explain how communication affects relationships in the work setting.
Unit 051 Communication Outcome 1 1. People communicate to share information and knowledge. In the workplace it is important to communicate with the rest of the staff team to ensure that vital information regarding the children and young people is shared and distributed between staff to maintain a good level of care. Communication is important for the development of the staff and to build relationships between staff and young people. Communication also assists in providing the young people with consistency within the staff team.
A resident’s reaction may show whether they are in a good or bad mood, or whether they understand what has just been said to them, which allows us to then decide how to deal with the situation. Also we can use a fellow member of staff’s reaction to see whether they understand what ourselves or residents have said, especially with staff that has limited English. 201 Cert. 2 – Understand how to meet the communication and language needs, wishes and preferences or an individual. It is important to find out and individuals’ communication and language needs, wishes and preferences as this can affect certain aspects of work.
Clients communicate with their carers to express their needs and preferences and to ensure they are met. 1.2) Communication is important in order to be able to express needs and wishes of the client and the carer, through effective communication (asking questions and sharing ideas) we are able to build relationships with the client and their families, asking the correct questions can help both the carer and client (or family member) build up a care plan that can enhance the quality of the client`s life. We can reassure a client through different areas of communication: speech, touch, and the way we look at the person. Communication with our colleagues is extremely important, a good example of this is when we hand over at beginning/end of shift the information we exchange is obtained from the diary, GP and observation sheets which are updated throughout the shift. The information from these sheets can be used to help inform the clients Relations of the well being of their family member.
Communicating with different people in the setting is also a great importance to when in a health or social care setting because you need to work as a team as well as speaking to the patients to make them feel comfortable and welcoming. This will also show that the patients can rely on you and discuss any problems that they may have or face. When communicating with a wide range of people you get an idea on how different people are you will also know how to deal with that certain person. Effective teamwork shows that you can work in a environment with a whole range of different people and communicate with them in order to give the best care and treatment to those who need it.When having a conversation with a service user it is important that while or after they are speaking you make sure to reassure what the other person has said, to do this is you should use hand gestures, when your thinking or struggling to communicate you