301 Cert.1 - Unserstand why effective communication is inportant in adult social care setting
1.1 - Identify Different Reasons Why People Communicate
There are many different way people communicate. To express emotions such as - fear, anger, pain, joy, love.
To maintain relationships, to gain and share information, to gain reassurance and acknowledgment, to express needs and feeling, to understand and be understood.
People communicate in order to form and sustain relationships with other people so they can share knowledge, thoughts, information, feelings.
Communication can be formal such as in a courtroom setting or informal such as friends chatting.
1.2 - Explain how communication affects relationships in an adult social care setting
Communication can build, sustain and effect relationships in an adult social care setting. Communication can develop relationships and build confidence with adults in social care settings. It can be used to give advice, help, information and instructions to help individuals, staff and family members. Communication is used to benefit relationships and maintain safety and consistency.
All communication has an effect on the person you we are communicating with. In our job we communicate with person who we supporting, with their family and friends, with colleagues and other professionals. It is a two-way process called an interaction and it is important that we watch the effect so that any problems we can identified and deal with.
People communicate through - speaking, facial expression, body language, position, dress, gestures - which called non verbal communication.
Positive communication skills such as listening, open-ended questions and using calm and polite tone of voice enable individual in the work place to be united, which will maintain a good working relationship between people.