It is important to observe the reactions of the individual so that you can be sure they are happy with what you've discussed and that they fully understand. 5) Explain why it is important to find out about a person’s: * Communication and language needs * Wishes and preferences It is important to know so that any problems can be identified and dealt with accordingly to their needs. It is important so that the care and support needed is known & Effective for the individual. 6) Explain how good communication can have a good effect on the way a care worker interacts with * Colleagues * Individuals using the service and carers * Other professionals It is really important that colleagues communicate well with each other, so that they can care for the service users properly. Carer/Service user communication is absolutely essential to assure care needs are recognised and fulfilled.
I can promote good practice by leading by example and by ensuring staffs are fully trained in risk assessment and promoting the individuals rights and person centred care planning. By ensuring staff are well trained and fully aware of risk management it ensures individuals are being actively supported and empowered to reach their full potential. I use my own supervisions with my manager to be able to reflect on my own performance and can look at ways in which this can be improved upon through training and development. It is also useful to periodically look at the HSE website to update my general knowledge on specific areas and through my 1 2 1 appraisal I use more in depth reflection processes to give examples of my own practices that demonstrate positive outcomes in the area of Health and Safety. 4.4 Analyse how helping others to understand the balance between risk and rights improves practice.
Performance Management systems are necessary to both monitor and evaluate the practices work flow and goals and to ensure the best productivity from staff by setting clear goals and providing the opportunity for staff training and development. When correctly designed and implemented as a genuine attempt to help employees reach their full potential, regular performance appraisals can be a great motivational tool that contributes significantly to the organisations success. Acknowledging a staff members strengths and efforts makes them feel confident and appreciated, while helping them identify their weaknesses. It allows us to put strategies in place and develop training plans to strengthen these areas. A satisfied and efficient team makes a happy and productive workplace which goes a long way towards increasing the success and profitability of a business.
When sending professional letters out they reflect the image of the business therefore it’s important to ensure they don’t have spelling errors and have correct punctuation. This gives patients, staff and members of the public confidence in the business and keeps our trust with our service users. 1.4 Explain the importance of using appropriate body language and tone of voice when communicating verbally. It is important to be aware of our body language and our tone of voice when communicating verbally. Body language is in face a huge part of communicating, this is known as non-verbal communication examples include: • Facial Expressions • Gestures with arms or hands • Eye contact.
If a person is committed and reliable, then we know that the task will be done. In the end, feedback and evaluation are a good way to end the delegation process. Slide 7 Methods for communication Communicate the task with respect and professionalism Be clear and concise in describing the task Be open to questions, ideas, and opinions Communicate ways to approach the task Be clear as to whom the task is delegated Speaker
UNIT 4 TASK C VI Explain how and effective and easy to use complaints procedure can help to reduce the likelihood of abuse and why this is important The complaint procedure give the complainant the right to be heard and supported to make their view know. An accessible complaint procedure is understandable and easy to use.it set out clear and how to make a complaint, the step that will be taken. When the complaint is looked into, it also provides flexibilities in relation to target response time. An accessible procedure resolve complaint more quickly as the complainant feels that they are being listened to and their complaint taken serious. This set up an open culture of making sure that abuser will not be tolerated in any form and encourage the complainant to not accept this.
They enable you to provide a good quality service working within the legal framework and most importantly aim to keep you and the individuals you support, safe from danger or harm. To implement agreed ways of working you follow the Policies and Procedures and the service users care plan, where the management of the individual's daily care needs are agreed and documented. It is extremely important to have up to date agreed ways of working as there may be changes in policies within the law. Our company may have to implement them to help protect the vulnerable. You have a duty to keep service users safe by following policies, procedures and working within your job role.
To reassure a service user to help them to trust you. To build a trust based relationship with the service user requires communication on both parts. Teamwork amongst staff also needs good communication which helps with understanding each service users needs and to provide a good continuity of care. 1.2 Effective communication is is important so that information isn't confused, hence leading to mistakes being made. Being concise, precise, accurate and honest are necessary for any communication between staff and family members and also with service users.
Unit 1 1.1 People communicate to give information, to receive information. To express their feelings, they need‘s to be good communication between staff and individuals. For needs and wishes, good communication can result in a good working relationship between enabler and an individual. 1.2, Communication is essential in a work setting, all types of communication that could be written, or verbal, it makes good working relationships between staff and between the individuals, it brings the staff team together. With good communication it is less likely to be any mistakes made, if a mistake was made it should be able to be identified and discussed through good communication.
• To let a support worker know if there are any issues with care. 2. It is very important to maintain an excellent level of communication within the workplace, it has an impact on the service user if not. Communicating well with a service user builds a friendly and comfortable