Nvq3 301 Essay

797 WordsFeb 4, 20144 Pages
Assignment 301- Principles Of Communication In Adult Social Care Settings Task B Case Study Bi) How would you explain the term ‘confidentiality’ to Hannah? To explain confidentiality to Hannah is that I would have a duty to only share that information with those who have a right to know or when the individual have given you permission and that I have a duty to keep their personal information private. Bii) Describe the possible tensions that may arise between telling others of Hannah’s decision and keeping this information totally confidential. The information Hannah disclosed to me would be passed by my manager on to those dealing directly with Hannah's care for example her GP, who can work with Hannah to help her understand the benefits of taking her medication. If the information was shared with Hannah's daughter this could cause upset and potential breakdown of the relationship with her mother as Hannah said her daughter 'will be very angry’. Also if you were to share the information with Hannah's mother without her consent then she would lose all trust in you. Biii) Describe ways to maintain confidentiality in day to day communication. In day to day communication maintain confidentiality is to only speak about your clients to senior staff, passing on information relevant to their care and wellbeing, never give out personal information to anyone on the phone, unless expressly told to by senior staff and to ensure paperwork is securely locked away, or shredded as appropriate. Biv) Explain when and how a social care worker should get advice about confidentiality. A social care worker should get advice about confidentiality if someone tells you something ‘in confidence’ you must tell them that you will need to get advice on the matter from your manager or if the manager does not help then you can take your concerns to the owners and if this fails

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