Nvq2 201 Essay

418 Words2 Pages
Ai Describe four different methods of communication a) Verbal communication – sounds, words, language and talking. b) Non-verbal - Sign language, body language/gesturing. c) Visual – signs, symbols, photos, picture cards, etc. d) Written – with pen and paper, emails. Aii Identify five different reasons why people communicate a) Show feelings and express emotions. b) Socialize. c) Pass and receive information. d) Be understood. e) Share knowledge. Aiii Give two reasons why it is important to observe the reactions of an individual Using the service when you are communicating with them a) To see whether they understand what has been said, body language and facial gestures will convey this. b) To see if there are any changes such as anxiousness, anger, frustration which could suggest safeguarding and even (abuse) issues. Aiv Explain why it is important to find out about an individual’s a) Communication and language needs To make sure their needs are being met, and the correct aid is available to enable this, such as hearing aid, pen and paper, communication book as some people have many different ways in which they communicate. b) Wishes and preferences Misunderstanding/mistakes could be prevented, you have a better insight about the individual (religious and cultural beliefs) therefore ensuring effective communication. Av Explain how good communication can have a positive effect on the way a social care Worker interacts with. a) Colleagues The environment at work will be a pleasant and positive one to work within if colleagues communicate regularly therefore promoting team work and a good working atmosphere. b) Individuals using the service and carers Effective communication enables a person to feel secure and respected as an individual at a time when they may be

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