Nvq Unit 301 Essay

1561 WordsFeb 17, 20137 Pages
Deborah Taylor NVQ Level 3 Health and Social Care Unit 301 Principles of communication in adult social care settings Outcome 1 Understand why effective communication is important in adult social care settings: 1) Different reasons why people communicate • To build relationships • To express needs; to share ideas and information; • To reassure; to express feelings; to build relationships; to socialise; to ask questions; to share experiences • People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. • Individuals communicate with carers to express their needs and preferences and to ensure these needs are met. 2) Explain how communication affects relationships in an adult care setting • Communication in adult care settings is essential and it is used to meet the needs of service users and build positive, honest and trustworthy relationships. • It is a requirement of a support workers job role to positively communicate with all service users, their families, other members of staff and team leaders on a daily basis. This builds positive relationships based on trust and honesty. • Effective communicating with support workers ensures effective team working and continuity of care for service users. • In supported living services, support workers handover over at the beginning and end of each shift and update the communication book and any other documentation as required. This keeps other staff informed and aware of current situations within the property. • Service users communicate to support workers their needs and wants and to ensure they are met. Support workers can discuss

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