Aiii Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. 4 marks 1. To be able to see if the service user understands what has been said, either by giving off body language signals or gestures. 2. To recognise then the service user is getting anxious or distressed as the service user may be non verbal and it may take a few guesses to know what the service uses wants or needs.
4.4 Encourage the individual to review there usual ways of coping with distress. Having a conversation with them will help review their usual ways of coping, using a person centred approach, reviews of support plan and needs of the individual, talking to family and friends of the individual, intervention if needed. Outcome 5 5.1 Maintain records relating to the individuals distress and the support
E.g: • A passer by asking you the way to the post-office • A student asking the teacher for help to understand a subject • A Service user pulling a support workers hand to ask a question 4. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. Some people have a limited skill to emote, (i.e., to display emotion) to suit the occasion. People with learning disabilities or mental health problems can often display unusual or excessive behaviour when trying to express emotion. Others can express themselves freely which in itself is a communication
4. To pass and receive information. 5. To be able to share their knowledge. Aiii Give two reasons why it is important to observe the reactions of an individual using the Service when you are communicating with them.
Chatrooms and Instant Messaging. 2. Explain why two way communication is important for individuals with sensory loss When communicating with someone who has a sensory loss, make sure you talk to the person directly, even if there is an interpreter there. Make eye contact and talk in the same respectful tone you would use with others. [ Use a natural tone of voice and gestures.
Stewart labels the stomach function, heart function head function as parts that represent the communication process where words are visible and discerned by the listener. The stomach functions is represent our emotions and feelings, which puts our feelings into words expressing if we’re uncomfortable, happy, excited, interested, nervous, aggravated, mad, resentful, frustrated, or curious(pp.11). The heart function puts self-ownership and openness into meaningful words. The head function integrates thinking, planning, remembering, reviewing, deciding, rationalizing what we consider the reasonable part of us. The brain process operates by what we see, hear, feel, remember, and imagine (pp.12).
2.3 Communication methods and styles: nonverbal communication such as eye contact, touch, gestures, body language, behaviour. Verbal communication such as vocabulary, linguistic tone, pitch and pace. Other ways of communicating signing, symbols, touch and some people communicate through music. 2.4 It's important to respond to an individuals reactions when communicating because it shows you care about the way they are feeling or what they are trying to communicate to you. You can see non verbal responses in body language, facial expressions, eye contact, gestures and touch.
Communication 2.1 Compare ways to establish the communication and language needs,wishes and preferences of an individual. You need to be clear of there needs, ask them personally, ask the family members or the key workers, read their files, you will benefit from any information, there may be drawbacks if you come across any barriers, and you may need to find other means, i.e translators e.t.c. 2.2 Describe the factors to consider when promoting effective communication. Make sure you speak clearly and pronounce your words, and check the tone and pitch of your voice , you don’t always need to shout. Use the correct language, take time to say things, speaking quickly can cause confusion.
CT303/CU1515 – 2.2 Describe a range of communication methods. 1. Verbal = talking to the client making sure you establish eye contact 2. Picture cards (visual aids) = to use if some can’t speak to show images of drinks, food, magazines, places of interest, transport, emotions, family etc. 3.
As we become verbal communicators, we begin to look at facial expressions, vocal tones, and other nonverbal elements subconsciously. Messages sent through haptics, or gestures, facial expressions and touch; kinesthetics,or body language and posture; proxemics physical distance; and oculesics eye contact, are all types of nonverbal communication. Even speech contains nonverbal elements known as paralanguage, including voice quality, rate, pitch, volume, and speaking style, as well as prosodic features such as rhythm, intonation, and stress. Typically overlooked in nonverbal communication are proxemics, or the informal space around the body and chronemics our use of time. Not only considered eye contact, oculesics comprises the actions of looking while talking and listening, frequency of glances, patterns of fixation, pupil dilation, and blink rate.