1.2 Explain how effective communication affects all aspects of working in adult social care settings. In my job I need to communicate with people all the times. First there is the service user, also their family and friends, who are likely to be involved in their care. I will also have to communicate with colleagues and with other professionals such as district nurse, doctor, pharmacist. The way in which i Communicate will be different depending on the person with whom I am communicating and the purpose of the communication.
With colleagues it’s normally via text or email and occasionally by telephone. Staff meetings have recently started up again which can only be good to meet and communicate with various members of staff. Good communication is important as it reduces the possible mistakes which can happen. Good communication ensures proper care to clients. I believe it’s important for everyone to work as a team so we all reach the same goals.
first by telephone then follow with an email. It is important to my job role that all communication is clear, concise and informative I need to be able to cascade information to interested parties to ensure the service provided is supportive and relevant. While ensuring that confidentiality is respected. 1.2 I support effective communication within the workplace
I communicate with every person i work with, although the most important is the communication between me and my clients. It’s important for me to communicate with them by discussing the options and choices available to them, that way i am able to give the best care possible to my clients due to knowing exactly how they want their care to be carried out, also being able to communicate in a way they can understand what is being carried out, and feel confident and comfortable around the carers. It is also very important for me to communicate with my supervisors and other colleges in team meetings, to discuss and share information with them about all aspects of the job. Importance of observing reactions of who you are communicating with. When talking to someone face-to-face, they don't always verbally say they understand or agree with what you are saying.
1 Be able to address the range of communication requirements in own role 1. Review the range of groups and individuals whose communication needs must be addressed in own job role. When I communicate with one of our service users, I speak clearly, calmly and use words that the service users understands, I think about my tone of voice and also about my body language because if these are not right the service users could misunderstand and that could intimidate them. I also ask the service user to reflect back to me what they think I have said just to clarify that they have understood what is being said. Where possibly I would sit opposite the service user but at a slight angle, have a relaxed posture and maintain good eye contact however not stare. 2.
An oral account of care needs is usually the first step. At this time I am processing the information given according to the criteria I am able to deliver. A written assessment follows and is gained by me talking to resident, family, other lead carers and the wider disciplinary team. I may gain this information by following formal pre assessment criteria but also by following non-verbal cues and more informal, relaxed dialogue to ensure the needs of all parties are addressed. This is followed by further written evidence from agencies such as social services and GP.
I could also ask their family and friends, GP, care professionals, advocates. 3.1 I would listen to the complainant, give them my undivided attention, record the complaint accurately, tell them how and to whom the complaint will be reported to, assure them that their complaint will receive attention and be resolved as soon as possible, report immediately and follow up and by keeping the complainant informed. 3.2 The main points for handling complaints is timeframe, verbal response, written response, follow
This may include spoke word, sign language, braille, hand outs, leaflets even pictures as an aid to communication. If there were people attending whose first language wasn’t English I may have to use an interpreter to facilitate this. I would have to prepare in advance for a meeting such as this and tailor the meeting to suite all the communication needs. 1.2 Sometimes the people we support cannot make themselves understood while planning meetings with these people but they may well need their help. So as part of our job we have to assist communication between the two parties.
Or even for the sheer purpose of giving moral support, as is very often the case within a care environment – I communicate with my service users on a daily basis to identify how they feel, what they would like to do or to eat and a lot of the times I communicate with them just to let them know I am there for them if they need anything at all. Effective communication is absolutely necessary on all levels within the care setting since to do my job properly, I need to communicate not only with my service user but also with my colleagues, with my superiors and with any external agencies that may be involved in the client’s case. Excellent communication with both my colleagues and superiors is necessary so everyone is aware of the exact specific needs of any particular service user – both oral and written, report communication, so we can keep track of the service user’s health, safety and progress (or deterioration). We also need to communicate with external agencies, should the service user be identified as having needs and requiring specialist care we cannot provide ourselves within the care home, e.g. my client Ms A speaks little English so whenever I can, I call for the assistance of a translator to make sure we maximise our understanding of each other in order to provide her with the best care we could.
Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. Carers usually have hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. People who have good communication skills are likely to have strong relationships with children, parents and other adults. Because relationships are influenced by the body language, facial expression and ways in which others listen and talk to you.