I am responsible for information sharing across a wide range of professionals and parents, including ICIS, GP’s, community nurses, consultants and so my approach needs to be that of a more professional nature when dealing with them. Not only do I have to communicate with all the above verbally but via email, telephone and postal correspondence. It is equally important that I am able to so clearly and effectively in this instance. It is important that I train and develop staff knowledge and understanding on how to change and develop their use of language and other communication techniques in order to break down any barriers they may face. The young adults I communicate with are autistic and therefore it is vitally important that I am able to communicate to them, this could be through Makaton, schedules and communicate on an IPAD.
Not only do I have to communicate with all of the above verbally but via email, telephone and postal correspondence. It is even equally important that I am able to do so clearly and effectively in this instance. On a day to day basis I need to be able to communicate well with the management team, team leaders, supervisors and staff. This can also be challenging as we have a many staff members from different countries and cultures, I need to be certain that we understand each other. It is important I train and develop staff knowledge and understanding on how to change and develop their use of language and other communication techniques in order to break down any barriers they may face, particularly when dealing with elderly people directly.
An oral account of care needs is usually the first step. At this time I am processing the information given according to the criteria I am able to deliver. A written assessment follows and is gained by me talking to resident, family, other lead carers and the wider disciplinary team. I may gain this information by following formal pre assessment criteria but also by following non-verbal cues and more informal, relaxed dialogue to ensure the needs of all parties are addressed. This is followed by further written evidence from agencies such as social services and GP.
I made sure that I listened as she spoke and made notes as she was talking. My tasks at the reception required me to communicate with patients over the phone; this meant that I had to have the right tone when speaking to patients. I had to make sure that I didn't sound impatient or this would have made the patient feel uncomfortable. I also had to make sure that I gave the
To do this I can ask for feedback from advisers or assessors. I also need to find ways of evaluating myself. Responding to feedback one of the ways in which I can evaluate my current state of knowledge and performance is by asking others for feedback. This is important because it can be hard to be objective about your own performance. Also I may lack skills or knowledge to be aware of what else you should be doing or other ways in which I might work.
1.2 Explain how effective communication affects all aspects of own work. Within the care home I work in I communicate by, having handover with colleagues before the start of the shift. Communication is important as it ensures all information is passed over clear, accurate, non - judgmental and informative, doing this reduces the possibility of mistakes being made and ensuring appropriate care service delivery. It is important to work as a team with colleagues so that you all work to achieve the same outcomes and targets. 1.3 Explain why is it important to observe an individual’s reactions when communicating with them.
USE & DEVELOP SYSTEMS THAT PROMOTE COMMUNICATIONS 1, 1.1 – As a deputy manager to the service users we support I communicate with them on a regular basis, I also communicate with other professional bodies who are also helping with support to the service users. These include other managers, support workers, occupational therapists, physiotherapies, doctors, district nurses etc. I communicate with all the above verbally, by emails, and also by listening. I have to utilise different communication skills, when communicating with individuals. For example: I communicate with a social worker by talking to the interpreter and looking at the person in question by lip reading.
I organise all training within the home and have to ensure that staff are fully aware of courses they need to attend, when the courses are and when they have been confirmed on the course. I am able to do this by ‘advertising’ the course via posters and in the staff communication book, liaising with Head Office to book candidates via email and then notifying staff once confirmed. 1.1 Explain how you have supported effective communication within your own job role In my role I ensure that the residents preferred method of communication is being used at all times. A lot of our residents have reduced hearing and so I need to make sure that staff are addressing them in a suitable environment with limited distractions/interruptions. We also have several residents with a form of dementia which can make effective communication quite challenging, it is my responsibility to ensure that each residents care plan
Communication 2.1 Compare ways to establish the communication and language needs,wishes and preferences of an individual. You need to be clear of there needs, ask them personally, ask the family members or the key workers, read their files, you will benefit from any information, there may be drawbacks if you come across any barriers, and you may need to find other means, i.e translators e.t.c. 2.2 Describe the factors to consider when promoting effective communication. Make sure you speak clearly and pronounce your words, and check the tone and pitch of your voice , you don’t always need to shout. Use the correct language, take time to say things, speaking quickly can cause confusion.
Promote Communication in Health, Social Care or Children’s and Young People’s Settings. 1434 1.1 People communicate in lots of different ways through talking, listening, touch, facial expression, body movement and dress. Also you can communicate by telephone, written communication, texting or online. However we choose to communicate it is how we form relationships and gain trust and confidence in people, weather it be a personal or professional relationship. We have lots of professional relationships in care, with the people we support, their families, other healthcare professionals or colleagues and managers.