Nvq Level 5 Health And Social Care Case Study

3127 Words13 Pages
Scenario A: Assuming it's a care/nursing home setting and Mrs. B has no mental illness as a carer will leave Mrs. B with her daughter to finish unpacking and say good bye. Will go back once Mrs. B is alone and offer her to join the rest of the residents in the main lounge if she wants to or if she dosen`t will make sure she has got something to keep her mentally active (magazine, book, TV on, radio on). Regarding all the bruises I have seen on Mrs. B I will get a body chart and mark down all the bruises, sign, date and ask a colleague of mine to have a look next time Mr. B needs personal care to take a look and sign as a witness all my finding. Will wright a report to my superior in line (supervisor or manager) raising a concern that Mrs.…show more content…
Their Board and caseworkers assess whether individuals working or wishing to work in regulated activity pose a possible risk of harm to vulnerable groups. They are able to make barring decisions based on information and referrals made. “No secrets” - national framework and code of practice for health and social care (2000) aim to create a framework for action within which all responsible agencies work together to ensure a coherent policy for the protection of vulnerable adults at risk of abuse and a consistent and effective response to any circumstances giving ground for concern or formal complaint or expression of anxiety. Care Quality Commission. The role of the CQC is to make sure hospitals, care homes, dental and GP surgeries and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourage them to make…show more content…
They have failed to recognize that her walking might have deteriorated over the time since her last risk assessment. As the carer described her as “very unsteady” there should have been report from the carers to the superior in line about possible deterioration. The supervisor should have done a new risck assessment reviewing if its still safe for the old lady to walk with one carer, or does she need two carers from now or if moving her around in a wheel chair would be the safest practice. Why it is important to have a complaint procedure in place? a) It is important to have a complaint procedure in place because it is a feedback regarding unsafe working practice or failure to follow existing procedures or working practices. By recognizing the problems highlighted in a complaints the care provided can be improved by on-going training for the staff as well as new procedures and working practices can be developed. b) It should be easily accessible in order all the information in the complaint to be made knowen to the appropriate person and dealt with as soon as possible and care service can be improved. c)Having a complaint procedure in place can help reduce the likelihood of abuse because it ensures no poor working practice takes place and recognizes the need of on-going training or developing of new safer working practice if need
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