Diana Riveiro UNIT 1 USE AND DEVELOPMENT SYSTEMS THAT PROMOTE COMMUNICATION 1. From the answers given on worksheet 1.1 please outline how you support effective communication within your work role. In my current work role I communicate with a variety of people, from the clients, staff ,doctors, psychiatrist, advocates, just to name a few. The variety of methods varies also according to the person. If I speak to a professional such as a psychiatrist I tend to back up every conversation with an e-mail, but will also contact them by phone.
My level of communication within my job role is of extreme importance with regards to the client who should be at the heart of all communication around any establishment or company. Dealing with people with hearing impairments, disabilities, mental health issues to name a few, it is essential my communication is clear and not lengthy. Effective communication is what enables all the different departments to work well within the organisation including liaising with external agencies and individuals such as the CQC, Social Services, Continuing Health Care, Hospices and health professionals. It is also essential that whatever the form of communication,
Unit 501 - Use and develop systems that promote communication. 1.0 Be able to address the range of communication requirements in own role. 1.1 In my role as General Manager I communicate on a daily basis with a variety of different people at differing levels whether this be with staff, Service Users, Service User’s families, service providers and people from other organisations such as social services, doctors, district nurses and health care commissioners. I am also responsible for the running of the office and therefore have to communicate with insurers, accountants, trainers and recruitment agencies. The range of people that I have to communicate with is extremely diverse and it is imperative that the form of communication used is appropriate for the individual.
Communication is an essential tool a carer can use to meet the needs of children. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers complete communication books after seeking an individual, thereby keeping other staff informed and aware of current situations within the workplace.
Unit 501 Be able to address the range of communication requirements in own role. 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role. As Deputy Manager of a Care Agency I have to be able to communicate in a variety of different ways, from the service user, their families and friends, to Carers, Senior Carers and professionals, both medical and clerical. This may be done personally, using body language, by telephone, text messaging, emails, or written. Good factual written and verbal communication and being able to use a variety of communication skills, will promote good understanding, and ultimately provide high quality care for our Service Users.
501 - 1.3 Analyse the barriers and challenges to communication within your own job role. Answer : We have a very varied clientele at my work place with different disabilities some can speak and some are non verbal, some have a hearing impairment and some a visual impairment, We get to know our residents well and get to know how the individuals communicate, they all communicate in very different ways this is always documented in their care plans and discussed in supervisions and staff meetings so all staff are aware of how they communicate and what they may be trying to communicate to us, I always adapt the environment to the needs of the resident and gain their trust to make them as comfortable as possible. I always repeat what i am communicating with them if this important and if they are able to, get the resident to repeat what they can back to me or look for signs of body language to make sure they have understood. Some use ipads to assist with their comunicaton and the text function on their mobile phones. Not all our staff use English as a first Language so whenever talking to them I try and simplify what i am saying and make sure they have understood by asking them to repeat back to me.
2. How to support effective communication within own job role. Staff at our home communicate with each other through handover and by writing important information down in the diary to ensure that nothing has been missed. Staff who communicate with other agencies regarding the service users also document the conversations or letters so other staff are also kept up to date with the service users needs. 3.
1.2 Within my own job role I support effective communication on a daily basis. Interpersonal skills enable me to interact, resulting in successful communication. Positive relationships with families, friends and my clients are vital in order to meet the individual’s needs and compile their care plan. I may share information with health care professionals on a one to one basis and/or with my client also present. During resident’s monthly meetings, I am able to talk within the group, whilst also ensuring that each individual can hear and understand me.
It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. * Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care.
UNIT SHC 51 : USE AND DEVELOP SYSTEMS THAT PROMOTE COMMUNICATION Range of groups and individuals whose communication needs must be addressed in own job role These include: service users family, friends and carers colleagues, managers and supervisors other healthcare professionals social workers and social services students and teachers other care providers community groups advocates Care Quality Commission People communicate for many different reasons. Examples of why we do are to share opinions, to exchange information, to understand each other and to establish relationships, building trust. Effective communication can affect relationships in a social care setting. Within my own job role, with colleagues and other professionals, communication should mean that the best interests of the service users are being put to the forefront of care at all times and a variety of communication skills need to be deployed to achieve this. How to support effective communication within own job role Effective communication ensures that everyone involved in the care of service users are aware of their own responsibilities and everybody can pass on clear and accurate information.