501 - 1.3 Analyse the barriers and challenges to communication within your own job role. Answer : We have a very varied clientele at my work place with different disabilities some can speak and some are non verbal, some have a hearing impairment and some a visual impairment, We get to know our residents well and get to know how the individuals communicate, they all communicate in very different ways this is always documented in their care plans and discussed in supervisions and staff meetings so all staff are aware of how they communicate and what they may be trying to communicate to us, I always adapt the environment to the needs of the resident and gain their trust to make them as comfortable as possible. I always repeat what i am communicating with them if this important and if they are able to, get the resident to repeat what they can back to me or look for signs of body language to make sure they have understood. Some use ipads to assist with their comunicaton and the text function on their mobile phones. Not all our staff use English as a first Language so whenever talking to them I try and simplify what i am saying and make sure they have understood by asking them to repeat back to me.
Communication is used between colleagues, the service users, line managers, GPs, families and agreed others who have an active role in the service users life. Communication is used on a daily basis via many different means. It is important for staff to communicate with one another to establish what possible health and safety issues are and that they are recognised and reported promptly and correctly, to stay up to date and have an understanding of the service users individual needs and provide continuity of care. It is also important to uphold and maintain professional relations between colleagues. When working in a care setting, it is hard to always communicate to the person you need to on that day or the next time they are perhaps on shift, this is why many settings have regular staff meetings, diaries and communication books.
Deana Fraser 19th December 2014 Use and Develop Systems that Promote Communication – Unit 1 1.1 Review the range of groups and individuals whose communication needs must be addresses in own job role Within my role as a care supervisor I am required to communicate with individuals and groups of people I manage and work with directly. Some of the people I will be communicating with are Service users, families, external agencies such as CQC, Health professionals, Social services, doctors and pharmacists. If I was communicating with a service user or a member of their family I would use informal communication in the way of face to face, telephone, emails or letters. This level of communication would vary on the individual, taking into account age and any medical diagnosis and the preferred way of communication. If I was communicating with a professional I would be communicating in a formal manner mainly By verbal communication backed up by email or letter correspondence.
UNIT SHC 51 : USE AND DEVELOP SYSTEMS THAT PROMOTE COMMUNICATION Range of groups and individuals whose communication needs must be addressed in own job role These include: service users family, friends and carers colleagues, managers and supervisors other healthcare professionals social workers and social services students and teachers other care providers community groups advocates Care Quality Commission People communicate for many different reasons. Examples of why we do are to share opinions, to exchange information, to understand each other and to establish relationships, building trust. Effective communication can affect relationships in a social care setting. Within my own job role, with colleagues and other professionals, communication should mean that the best interests of the service users are being put to the forefront of care at all times and a variety of communication skills need to be deployed to achieve this. How to support effective communication within own job role Effective communication ensures that everyone involved in the care of service users are aware of their own responsibilities and everybody can pass on clear and accurate information.
[01] Introduction to Communication in Health, Social Care or Children’s and Young Peoples [01:1]Understanding Why Communication is important in the work setting Communication within the work place is important for many reasons 1. You need to be able to communicate with clients to understand their needs and requirements in order that you can assist tem with the daily tasks required in each individual case. 2. You need to be able to pass any necessary information on to the correct staff members so that any needs or requests you have become aware of are also known by all other necessary members of the care team so that a good level of continuity in care is maintained [01:2] Be Able To Meet The Communication and language needs wishes and preferences Of an Individual There are many communication barriers that may need to be crossed within the work places here are a few and how I would attempt to bridge those barriers 1. Deafness This can be overcome by the use of sign language or written notes if the client is able to lip read then direct facial contact should always be maintained when having a conversation or when daily chores need to be assessed 2.
This is located in a frequently used part of the house and is simple written text and pictures. I also use the leaflets about events in community which I discuss individually with clients or at the residents meeting. The second group is colleagues. One part of my role is to deliver information to the staff which I do in the form of a formal handover at the end of each shift. The handovers play important part in care setting as the information can be easily misunderstand or even forgotten.
One form of this communication is a verbal handover at the beginning and end of each shift, there is also the filling in of relevant communication books and care plans for each of the individuals you care for, this keeps others in the knowledge of the current situation in the work place with service users. The individuals you care for will communicate with you, their carers, to express their needs and preferences. 1.2 – Explain how effective communication affects all aspects of own work… Communication is an essential part of my job, it is the foundation of everything I do in work and effects every aspect of my job, it also effects those I work with, whether it be colleagues, management, parents of service users or professionals. I need to communicate with people all the time in order to care for my service users affectively. Most importantly are the service users, then
Another skill is “giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times” (“Physical Therapists”). In school, work, home, and other aspects of life I am constantly forced to interact with people. Through the years I have learned that everyone is different and you have to approach and communicate with each person in a respectful and clear manner. To further develop my skills, I will practice by speaking to people in my community and focus on how I deliver and receive the information in our conversations. This way I can be prepared to talk to a wide range of people and personalities.
2. How to support effective communication within own job role. Staff at our home communicate with each other through handover and by writing important information down in the diary to ensure that nothing has been missed. Staff who communicate with other agencies regarding the service users also document the conversations or letters so other staff are also kept up to date with the service users needs. 3.
Assessment Louise Thompson SHC51 – Use and develop systems that promote communication 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role. As a social care professional, I am required to communicate with both individuals and groups of people, whether they staff I manage directly, external agencies, directors, our service users or their families. I do this through several methods including face-to-face meetings, training, consultation, undertaking assessments and planning, writing and delivering reports and networking. I have developed a range of communication skills that enable me to successfully listen, disseminate and deliver information, provide and receive feedback, use questioning to clarify, take written notes and formulate responses, negotiate, debate and compromise and make decisions. 1.2 Explain how to support effective communication within own job role.