Restating what the speaker has said makes certain that there is a common understanding between the listener and the speaker. Active listening can also give the speaker confidence that the listener is interested in what the speaker has to say. When people are in conflict, they often contradict each other. This tends to make people defensive, and they will either lash out or withdraw and say nothing more. However, if they feel that people are really attuned to their concerns and want to listen, they are likely to explain in detail what they feel and why.
People who are good at active listening also tend to be skilled at using minimal prompts. These are things like nods of the head, ‘Mm’ sounds and encouraging words likes ‘Yes, I see’, or ‘Go on’. Skilful use of minimal prompts encourages the person to keep speaking or say a little more. * Use of body language and proximity – people use different forms of body language to communicate feeling and to support what they are actually saying. Effective communicators often use the SOLER behaviours when they are sitting down talking to another person.
I make sure that I am clear on instructions, times, dates or location and if appropriate I like to have it written down. I aim to make positive and lively conversation to promote the interest in conversation. It is important to be confident as if you are nervous you can sometimes create barriers making communication difficult. Eye contact shows that you are listening and are interested in what the person has to say. I try to be polite and friendly in order to create trust, people feel that you are approachable and tend to communicate better when they trust you.
This allows them to work alongside their colleagues and lets them build good relationships with the service users even if they are from different backgrounds. People who have disabilities can have problems with communicating effectively with their careers and this could cause problems for them and their health. Verbal communication is a spoken language used by people to communicate out loud. To be a good communicator you can use verbal and non-verbal ways of communicating. A good verbal communicator is someone who listens well and can think and express ideas clearly.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
L.O 3 Understand how to reduce barriers to communication 3.1 identify barriers to communication There are many barriers to effective communication such as; * Speaking a different language: When someone speaks a different language or uses sign language, they may not be able to understand what the other person is trying to say. * Sensory barriers: When someone cannot receive or pass on information because they have an impairment to one or more of their senses, the most common is hearing or seeing. • Slang – when a service user uses language that not everyone, in working with colleagues or service users you should avoid using any language that can be misunderstood or misinterpreted or that might cause offence. • Jargon – when a service provider uses technical language the service user may not understand. • Health issues – when you are feeling ill, you may not be able to communicate as effectively as when you are feeling well.
Unit 204 Outcome 4.1 Explain how the likelihood of abuse may be reduced by; * Working with person centred values A person centred approach is counting and treating everyone with respect. Allowing individuals to make their own choices and decisions, respecting their views will gain their self esteem and will help them recognise their own rights and values which will protect them from being abused. It can also help create relationships between staff and residents so they gain somebody to confide in. * Encouraging active participation This promotes inclusion, making an individual feel some self-worth. Will promote confidence and will also help gain friendships.
With good communication it is less likely to be any mistakes made, if a mistake was made it should be able to be identified and discussed through good communication. 2.2 Promoting effective communication, the factors to consider are the individuals, and there preferred method of communicating. Verbal communication you would need the correct tone, pitch, does the individual need to be spoken to loudly slowly and clearly, or they could prefer quite softly and perhaps on their own. Correct eye contact is a factor to consider when communicating with anyone, staff or individuals. 3.1 People from different backgrounds, for example a some culture’s would find eye contact rude and unacceptable, some people from different backgrounds may use slang words for example, calling people babes, me duck, or may ask if they want the loo, some people may not understand what that means which could cause distress and a misunderstanding.
How can positioning inhibit and improve communication? Positioning can create barrier on receiving and interpreting messages which inhibit communication. If we cannot see each other then it will inhibit communication. In care setting, it is important to keep our eyes at the same level as the person that we are communicating with. But it is as important to consider positioning while working with different people having different difficulties.
Poor communication will make people feel at least let down and ignored to very angry and upset. The better the communication the better people work together and the better people’s needs are recognised and taken into account. 2.2 Describe the factors to consider when promoting effective communication There are many different factors to consider for effective communication, You have to take into account peoples basic understanding of the subject, If you talk down to people they will get upset yet if you don’t explain enough they won’t be able to follow and understand. Communication is best tailored to suit each person. Other factors to consider are: Language - there is no point in talking in computer code if the other party has never used one.