Assignment 201 Principles of communication in adult social care settings Question booklet Task A – Short answer questions Ai Describe four different methods of communication. 4 marks Verbal - Being able to see the person you are communicating with face to face can help you see their response by reading their body language. Verbal communication includes sounds, words, language, and speech. Speaking is an effective way of communicating and helps in expressing our emotions in words. Written - Written communication is the most appropriate when detailed instructions are required, when something needs to be documented, or when the person is too far away to easily speak with over the phone or in person.
COMMUNICATION Task A – Short answer questions Ai Describe four different methods of communication (4 marks) 1. Verbal – Conversation – Talking is a really effective way of communicating. Asking questions to get answers for example. 2. Written – Notes, e-mails, texts etc - Letter writing has been used for generations as a form communication.
1.3 By observing a persons reaction you can tell if they have understood and agree with what they are being told. Their reaction may show that a different type of communication may be more effective or they may need more information. Understand how to meet the communication and language needs, wishes and preferences. 2.1 It is important to understand an individuals communication and language needs, wishes and preferences because it will lead to the person understanding what they are being told, asked about or shown. 2.2 Types of communication Verbal Includes things like having a conversation with someone or someone talking to a group of people to get a message across.
If someone has a hearing impairment a lot of people prefer to communicate by lip speaking. This is where the individual follows the conversation and repeats what is said but without using there voice, this in turn makes it easier for some people to lip read. A lot of people who are deaf will use sign language to communicate. Sign language it is a visual/spatial language, which has its own grammatical rules using hand shapes, hand movements and facial expressions to convey the meaning. Another way people with hearing loss can communicate is speech to text reporter.
Associate Program Material Appendix C Rhetorical Modes Matrix Rhetorical modes are methods for effectively communicating through language and writing. Complete the following chart to identify the purpose and structure of the various rhetorical modes used in academic writing. Provide at least 2 tips for writing each type of rhetorical device. |Rhetorical Mode |Purpose – Explain when or why |Structure – Explain what organizational |Provide 2 tips for writing in | | |each rhetorical mode is used. |method works best with each rhetorical mode.
It is important to see a person’s reaction when communicating, as it can give you evidence of their understanding. Seeing a person’s body language or facial expressions can give you an idea of their feelings and emotions about any situation or event that is occurring. Having knowledge of these skills is good because it can show you if someone is maybe feeling anxious or concerned about something, which you can then try and change. Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. It is important to know a person’s individual needs when relating to communication, because it allows yourself to create or use various methods in order to support individuals with communication difficulties.
Assignment 201 Task A – Short Answer Questions Describe four different methods of communication. Verbal communication - Sounds, words, language and talking Non verbal – Sign language, body language/gesturing Visual – signs, symbols and pictures. Written – Pen and paper, emails, leaflets, posters, etc… Identify five different reasons why people communicate. • To show feelings and express emotions • To socialise • To pass and receive information • To be understood • To share knowledge Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. To see whether they understand what has been said, body language and facial gestures
Formal communication can occur verbally or in writing, either in a letter or by email. In some instances, several different methods may be used to convey the same information to ensure that there is a full understanding. Informal communication Informal communication is the opposite of formal communication. Individuals tend to use informal communication when they know someone well such as family members and friends. Many family members and
Aiii Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. 4 marks To note any changes which affect care delivery, because if you don’t pick up on these you may miss out vital information about the individuals care needs. To ensure they understand you, because if they don’t they may feel unsure and may feel like they cannot tell you what they may need. Aiv Explain why it is important to find out about an individual’s: a) communication and language needs 2 marks To ensure you can communicate to the individual as well as possible, so you can find out exactly what they may need and find out what is best for them. If you cannot communicate with them then you will not know.
Visual communication Visual communication is display of information like photographs, signs and symbols TV, drawing, pictures and cards Identify five reasons why people communicate People communicate in order to establish and maintain relationships with others; it could be in a formal or informal. To pass and receive information on what has happened or what is going to accrue, To share knowledge on what has to be done or what needs doing To understand and be understood, to share opinions/knowledge, and emotions, to give encouragement To socialize with people have a chat, enjoy each other’s company Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them To see whether they understand what has been said, body language and facial gestures will convey this. To see if there are any changes such as anxiousness, anger, frustration etc. Explain why it is important to find out an individual’s Communication and language needs To find out an individual’s preferred communication methods by asking the client, reading their care plane, asking relatives as well as colleagues, looking in