Unit 501: Use and develop systems that promote communication 1:1 Review the range of groups and individuals whose communication needs must be addressed in own job role. Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish In my role as Branch Manager of a care provider effective communication is paramount to its success. It builds trust, respect, enhances learning and accomplishes goals for not on myself but everyone around me. My role commands that I wear many ‘hats’ communicating with services users, workers(Carers/Nurses), advocates, my internal consultants, external professional bodies, solicitors, government regulators and my own senior management team. There are four main reasons why we communicate, Instrumental(To ask, to refuse, to choose or to express our needs), Informative( To gain information, convey information or to describe something), Expressive(To express thoughts or feelings), Social(Attracting attention, building and maintaining relationships).
To do this we can build a strong and trusting team and this builds relationship with other work colleagues, residents and other professionals. * Support workers need to work all as a team and in different ways to help / support / care for residents with all their different needs. It is important to communicate well with each other because of the nature of our job we are in. We need to communicate clearly with each other explaining things well and to be open to opinions / advice from colleagues and supervisors. Page 1 of 4 Assignment 301 Kathleen Toon-Poynton-Hurst Aiii: Method | How Effective is this method | Observation | By observing someone closely you can realise if there is a hearing or visual impairment then use the operative method or style of communication should be
Below these can sit Code of Practice / Conduct, which guide professionals in their practice, as well as, organisational policies and procedures, which set the tone for how the organisation positively promotes individual rights, acts as an advocate for those service users and staff who may need a voice and also gives direction to the day to day work and how this practice should be. All of these aspects and initiatives help guide service providers on their roles and responsibilities, it also helps service users in terms of them knowing what to expect from the support they will recieve and a clear understanding of how they should be treated by
NVQ 3 Assignment unit 6 The role of the health and social care worker. Introduction. Within this assignment I will describe the different working relationships in health and social care settings. I will also describe why it is important to adhere to the agreed scope of the job role. I will explain why it is important to work in partnership with others along with identify skills and approaches needed for resolving conflicts.
Assignment 304 Ai The term “duty of care” is used in the care setting to refer to the working practice of the support staff. This means that they must do what they can to keep the individuals they are supporting safe and well whilst ensuring the care given is person centred care, promoting independence and maintaining their dignity at all times. This should be achieved to the highest level to prevent any form of abuse coming to the individual being supported. Aii The duty of care affects the work of social care worker because it is a set of guidelines which outline what there job role is and how they can best support the individuals within the care setting to the highest level to prevent them coming to any harm. This could be from themselves or others so all tasks needs to be assessed prior to undertaking them to ensure the risks are reduced to the minimum level and that they receive the appropriate level of support.
In supervision the mangers role is to: • Ensure policies and procedures are followed • Maintain clarity about job roles, responsibilities and accountabilities. • Develop the worker as a professional person • Review objectives and priorities for work and record their progress • Monitor and regulate their work load • Develop their effectiveness. A managers a required to take supervision to meet the standards set by the a General Social Council which give clear direction to the code of practice which is set to improve the quality of work delivered and achieve the objectives and outcomes. Ryan (2004) puts it well “supervision” she writes is an inquiry into practice.it is a compassionate appreciative inquiry …In supervision we re-write the stories of our own practice... Supervision interrupts practice .It wakes us up to what we are doing.
There are several standards within the care sector that will influence the way that carer’s job roles are carried out. Here are the standards for Social Care Workers: 1. As a social care worker you must protect the rights and promote the interests of service users and carers including treating each person as an individual, respecting diversity and different cultures and supporting service user’s rights to make choices based on the services they have available. 2. As a social care worker, you must strive to establish and maintain the trust and confidence of service users and carers which includes being honest and trustworthy, communicating in an appropriate and straightforward way, respecting confidential information, being reliable and dependant and adhering to policies and procedures about accepting gifts and money from service users and carers.
Develop professional supervision practice in health and social care of children and young people’s work settings Key messages for supervisors Being a supervisor is a significant responsibility and one which needs to be taken seriously. Your organisation and the individuals you supervise expect you to provide supervision that is: • Based on a written agreement or contract • Planned well in advance and only changed in exceptional circumstances • Well-structured, allowing both you and the individual to contribute to the agenda • Provided in an appropriate setting and free of interruptions • Inclusive of all the functions outlined in the unit of competence • Properly and promptly recorded, with notes copied to the individual.
Staffing The service provider must operate a recruitment and selection policy that aims to eliminate discrimination in recruitment processes. The Service Provider must deliver the service in accordance with relevant legislation and best practice pertinent to the client group. The Service Provider must employ adequate numbers of people of sufficient ability, skill, knowledge, training or experience so as to properly provide, and to supervise the proper provision of the support service for people with complex needs. Page 6 of 13 Management, accountancy and administrative support will be provided for the Service by the
• National Minimum Standards: These are used by CSCI (the commission for social care inspectors) to check up on the quality of care services. • National Occupational Standards: The UK standards of performance that people are expected to achieve in their work place. Also the knowledge and skills necessary to complete their job effectively. 2. It is important to reflect on work