Email address used to purchase this eBook is: 1 gingthegreat@yahoo.com (1.1) (Continued) Question- (1.2) Explain why/ how effective communication affects all aspects of the leaner’s work Answer: Effective communication in the workplace is a major part of my role as a health and social care worker. It enables me to build good working relationships with colleagues and service users. Ineffective communication skills could lead to the breakdown of work which could affect the people the system cater for. It could also lead to mistrust and lack of confidence which could result to improper care for service user. Question- (1.3) Explain why it is important to observe individual’s reactions
Together, policies and procedures ensure that a point of view held by the governing body of an organization is translated into steps that result in an outcome compatible with that view. Policies and procedures, involve Legislations, which are protected by law. If law is violated, then prosecution procedures take place, it is a nonstop circle. Grievance- procedure Is a written complaint about work conditions, that doesn’t satisfy, upset worker. They can make a formal grievance complaint if they’ve tried solving a problem by talking to manager but they’re not satisfied.
Identify barriers to effective communication. Some barriers that could prevent effective communication would be slang, a foreign language, and health issues relating to communication, the speed you’re talking and the environment that you’re in. Explain how to access extra support or services to enable individual to communicate effectively. To gain extra support we could ask the persons close family and friends their preferred ways of communicating, a specialist nurse, support groups and interpreting and translation services.
Be aware of the circumstances under which information must be disclosed. Report any suspected breach of confidentiality to the line manager and make sure that records held on the people who use the services are only accessed by staff who have a need to view that information and to maintain personal information in a way that complies with the principles of the Data Protection Act 1998. In my work place I work in line with the organizational Confidentially and Disclosure of Information policy which outlines how I use information management systems in line with legal and ethical requirements in the following ways: Requests from third parties should usually be in writing and on the organization’s headed paper where this applies Where a request is made by phone the caller must be known or their identity verified, prior to any information being provided. Staff must exercise caution when leaving answer phone messages of a confidential nature. When sending confidential information by post it must state that the contents are not to be disclosed to any other party, other than those requesting the information.
We can contact the speech and language therapists if we need guidance on a change in a service user ie not eating oe swallowing well or just because they are struggling to talk. If the was a language barrier i could ask for an interpreter. I could just ask family for their input as they may know more about the service user or know how to communicate with them so we can learn from there ways. Each service user will have theie own care plan and their own PCP this will give us details of the service user, staff can add to this if there is a change or something that they know which others may not know. When you get to know your resdient you will know their communication needs.
You have to build professional relationships with people you support to enable you to deliver the care required to each individual so you can get to know them and find out their likes and dislikes and routines they may have. You must make sure you do not over step the boundaries of the relationship for example visiting them out of working hours or inviting them to your own home. Some people you support may show an interest in your personal life but it is important to keep the answers you reply to their questions minimal, it is fine to share basic information but you must not share significant personal details about yourself. The other relationship of working is building relationships with staff members, team work takes time to work well, not everyone will share the same views on how tasks should be completed, and most teamwork relationships will depend on how well the team is managed. Supportive team working is a good term and can help towards a great team
Case Study 1 You are a senior social care worker and have been asked to mentor a colleague who is finding it difficult to understand the importance of obtaining consent from individuals receiving a service. Describe the different factors that might affect an individual’s ability to express their view: You have think about different things such as their mental capacity, whether they are able to express their view, if they need an advocate to help them make the choice. Maybe look at if they have already made their needs and wishes by having it written in a consent form or in a will. Think about how the person is, so maybe there are unwell and not able to decide or they could unconscious. Think about how the person is feeling, they could be frightened to speak out or they may not have been asked or talked about
Introduction to Duty of Care in health, social care or children’s and young people’s settings 1.1 Define the term “Duty of Care” Duty of Care is the duty i have to the clients within there homes. It’s to make sure they have there dignity and given a high standard of care. 1.2 Describe how Duty of Care affects own work role It affects my work role by giving standards, policies and procedures to work by and it includes care plans 2.1 Describe dilemmas that may arise between the duty of care and an individual’s rights If a client wanted to do something that would harm or hurt them even though they have been told. This would cause a problem between the client’s rights and my duty of care. 2.2 Explain where to get additional support and advice about how to resolve such dilemmas I would ask my line manager and an outside agency which may be Social Services or an Advocate could get involved.
For this assignment the poor and positive communication skills demonstrated by staff towards a vulnerable patient, and inter-professionally will be identified and analysis. The paralinguistic elements of communication such as the volume, tone and pitch of the voice, in addition to the speed at which the speaker speaks are all important to convey a message, as well as any attached emotions or attitudes (McCabe and Timmins, 2006). In this scenario the loud volume, high tone and pitch of the staff nurse’s voice is inappropriate when she communicates with the patient. The staff nurse comes across as very confrontational, and instead needed to employ a much quieter, softer and lower tone to create a more positive nurse-patient interaction. The Department of Health’s Essence of Care (2010) Benchmarks for communication states “All staff must demonstrate effective interpersonal skills”.
These incidents can affect communication between patients, family and staff members. For instance, For example, some concerns that could arise consist of various languages, talking in broken English, accents that are hard to comprehend, or dissimilar religious beliefs (Axia, 2007). Since differences culturally can sway how communicating is recognized, this can direct to problems of miscommunication between a health care provider and a patient. (Flower, 1992). Hospice has taken the intuitive to hire a great deal of culturally different employees to try and make up for the gap in communication and currently has a hotline to help in situation where a language barrier may