This could lead to negative emotion and frustration and seriously inhibit a person’s life. Communicating effectively enables a person to convey a variety of needs and emotions for example if they are in pain, hungry, thirsty or too hot or cold. Outcome 2 Ways to establish communication and language needs, wishes and preferences would be to read the persons care plan or communication book. Introduce yourself and talk directly with them. Spend time with the person and observe them in relaxed surroundings.
-To express their needs, socialize, express feelings, ask questions, give opinions. Aiv Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. -To make sure they understood what we are saying to them. -Understanding their reactions let us provide a better care and attend to their needs and wishes. Av Explain why it is important to find out about an individual’s: a) communication and language - Some people might not be able to communicate verbally and others may not speak the same language, so it is important to undestand how to communicate with people so they can be understood and express their needs.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
Good communication can prevent misunderstanding and mismatched expectations. There are a number of reasons why people communicate, and they all play an important role. These are as follows: • People communicate in order to give or provide information, for instance to be able to share important information so that people can work and function together in a sufficient way • People communicate to seek information, by asking questions to someone who has more knowledge of the subject. • People communicate to express their emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. • People communicate to pass on the knowledge and to teach.
We need to be able to communicate effectively to build trust and build a positive relationship with adults. Good communication is needed to exchange relevant information and having good relationships with adults makes this easier and makes the individual feel at ease. Explain how individuals from different backgrounds may use communication methods in different ways: they may speak a different language, use different words and different tones to communicate, use different body language and may often find it difficult to communicate especially if they feel uncomfortable. Identify and then explain three ways to overcome
In the work setting, communication is one of the most important tools we use as it can help build trust with colleagues, clients and their families, helps us to understand the individual’s needs, negotiation, and to help us de-escalate a tense situation. 2) Be able to meet the communication and language needs, wishes and preferences of individuals. 2.2) Describe the factors to consider when promoting effective communication. There are many factors when communicating with an individual, and some of which can impair a form of communication, these can be an individual who is mute (cannot speak), deaf or perhaps just does not speak or understand the languages we use. Other things to consider are the scenario of communicating, whether it’s to a group of people, on a one-to-one basis, formal, professional or even the environment (Too loud to communicate effectively).
Observing body language helps the speaker if the other person understands/agrees. Observation helps understand the effectiveness of communication. Bodylanguage is instinctive and more reliable than verbal communication in many cases Be able to meet the communication and language needs, wishes and preferences of individuals. 1. Explain why it is important to find out an individual’s communication and language needs, wishes and preferences.
Concentration is important when working with individuals, this is due to the fact that being concentrated in what patients are saying would enable you to become fully aware of there situation and needs which is important when caring for them. Also you would be able to understand their questions or any issues more effectively. Additional information can be gained if I have concerns about the patient which may be beyond my understanding or you may have less knowledge on the question asked. 2. Be able to meet the communication and language needs, wishes and preferences of individuals: Communication can be difficult, especially when you are in a situation where you are unsure of the language and abilities of those who you are working with.
Outcome 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Finding about the wishes, preferences and language skills of an individual comes with experience from helping them and makes their lives more comfortable and rewarding and easier for the carer to fulfil their needs. Outcome 2.2 Describe a range of communication methods. Speaking loudly and clearly, keeping sentences short and precise, trying not to convey too much information too quickly. Using visual gestures and signs may be very effective for the hard of hearing.
Towards children I must show a caring approach and listen to them when they are asking me question and make eye contact so they know that I am listening to them. I must also show the young person, child and adult that I am pleased with them when they produce good work or they have behaved well 1.3 Different social, professional and cultural contexts can sometimes affect the way I communicate with different backgrounds. Some communication may be acceptable to some cultures and background, which may not be to others. I may need to on occasion change the way I work with people from different backgrounds all the while staying in the boundaries of what is acceptable 2.1 The skills of which there are many which are needed to communicate with young people and children are that you need to give the children and young people a chance to air their views about a topic you might be doing in lessons. So this requires you to have good