Nvq 3 Unit 301

965 Words4 Pages
1.1 - There are many different reasons as to why people communicate, some of these reasons are to share ideas and information, to reassure others, share experiences, give encouragement, show feelings, express needs, share opinions, socialise, question others, and to give instructions. 1.2 - Communication affects relationships by the way someone is spoken to. If someone is spoken to politely, there is more of a chance of a polite response, whereas if someone has been spoken to horribly and bluntly then they may become agitated and hostile. The best way I find to communicate with someone is to do it with manners and courtesy, taking into account the needs of the individual such as cognitive, sensory and physical impairments. 2.1 - When getting to know an individual, it is important to know how they like to be addressed such as some people called James likes to be called Jim but there are others who like to be called something completely different. It’s also a good start to know if they speak the same language, if there is a language barrier, there is different methods to overcome this. When the barriers are down and communication is well established, wishes and preferences of an individual are easier to identify and put into place. By using good communication skills, it makes it a bit simpler to support an individual to make informed choices about how they are cared for and supported. This will make them feel respected, valued and in control of what happens to them. 2.2 - Factors to consider during promoting effective communication are cognitive impairments such as dementia and brain injuries, sensory impairments such as being blind or deaf and physical impairments such as amputees or disabilities with movement. There could also be factors such as a language barrier, cultural differences, status/role, and clarity of message, background noise, atmosphere, whether
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