3.1 Responding to complaints might include active listening and showing empathy to the person. Following guidelines of the company and including some guidance for the complainant. Recognising my own limits of authority and competence and informing of any follow-up actions. 3.2 It is important to clarify any issues and maintain a detailed log of any such actions. Adhering to policies and procedures.
This way I ensure risks concerning activities are minimised and therefore reducing the risk of injury or harm to the individual and myself. Understanding signs of neglect/abuse is also important so I am able to report it to the relevant third party to protect the individual. 2.1 Sometimes individuals may want to do something which could be a risk to their Health and safety. As a support worker i have a duty of care to that person and must do all that I can to keep them safe but also have a duty to respect the individuals rights and choice. 2.2 It could be that the individual no longer wants to use a walking aid but their care plan states they need it to move around.
As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care. It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. ques 2.explain how effective communication can effect relationship in care setting a)colleagues and other proffesionals Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. Communication affects relationships in many ways in the work setting.
You must be accountable for keeping records safe, reporting problems, and for your own decisions. You must also be observant and keep your training and policies up to date. You must follow standard procedures in all care work this includes use of resources and equipment. As your role as a carer you must respect the individuals wishes, maintain confidentiality and recognise signs and symptoms of abuse, we must also make sure that the individual has their right to make their own decisions and respect them, report concerns to line manager. Understand support available for addressing dilemmas that may arise about duty of care.
To do this I should keep my training up to date, follow all policies and procedures set by employer in order to keep things safe. If I see something that is wrong my duty of care would be to report what I see happen i.e. whistle blowing. Also if I am told to do something I don’t feel comfortable doing or something not in my job description make sure I decline doing it as it’s my duty of care to only carry out duties I feel competent doing. Be aware of dilemmas that may arise about Duty of Care and the support available for addressing them 2.1 Describe dilemmas that may arise between the Duty of Care and an individual’s right You may have a case as a care worker where an individual may want to do something which could be a risk to their own health and safety.
Unit 1 Introduction to Communication in Health and Social Care in Children's and Young People's Settings 1. Understand why communication is important in the work setting 1.1 Identify the different reasons people communicate People communicate for different reasons; it may be to show their feelings, emotions, pain, opinions, etc. They may communicate by formal or informal means. It is important within a social care work environment that information is recorded, as it may be needed to update the service users care plan or for legal reasons. All communications are confidential, and should not be discussed with people not involved with the service user.
For example, If we notice a client has a sore spot at the base of the spine and we fail to report it or apply cream to it, in a very short space of time it could develop into a pressure sore which is neglient. Aiii WHAT HAVING A DUTY OF CARE MEANS FOR A CARE GIVING ORGANSIATION Organisations must do as much as is reasonable possible to keep individuals safe from harm. This can be achieved by providing policies and proccedures to keep all in the setting safe. Respond to reports and complaints, address any risk. Included in the policies and proceedures the organsiation needs to be aware of dangers, carrying out risk assessment, respecting the individuals right to make risky choices ( after you have done all that is possible to dissuade them), take actions to keep individuals safe and log and report any dangers or problems.
Explain the actions to take if there are suspicions that an individual is being abused If I suspect abuse through noticing a sign of physical abuse or change in the behaviour of an individual, I will make sure that I ask the individual what has happened telling the individual the changes that I have noticed. If it is in my place of work and the name of the person that abused the individual is known, whether staff or another service user, I must also record and report this. I will listen to the individual carefully; it is up to them to tell me, I would not ask them any questions about this as this is not part of my job role and would stay calm. I will make sure that I record what the individual tells me using the individual’s own words. I will make sure that I reassure the individual and explain that their safety is the most important and that it is my duty of care to tell the manager.
Unit 205 Principles of safeguarding and protection in health and social care. Outcome 2 know how to respond to suspected or alleged abuse. 1. Explain the action to take when there are suspicions that an individual is being abused. Read the polices and procedures and comply with them, make sure you tell a senior member of staff, then they can take the next step and get to the route of the situation.
It is also very important to be aware of the immediate needs of the person you are communicating with for example if they are experiencing some form of personal crisis, they are upset, unwell or excited to ensure they feel valued and supported. Each of the people I need to communicate with may need that communication using different methods for example written reports for managers and social workers, emails, forms and letters for Ofsted, teachers and other professionals. The young people I work with need me to communicate with them in language they understand, not using terminology and jargon that confuses them and means they ‘switch off’ and do not listen. Knowing my audience is important so I can adapt my communication effectively; for example with a good friend I may be upfront and blunt, however with my manager I would want to speak with more respect. Good effective communication requires there to be trust and respect within the relationship.