3.1 Responding to complaints might include active listening and showing empathy to the person. Following guidelines of the company and including some guidance for the complainant. Recognising my own limits of authority and competence and informing of any follow-up actions. 3.2 It is important to clarify any issues and maintain a detailed log of any such actions. Adhering to policies and procedures.
This way I ensure risks concerning activities are minimised and therefore reducing the risk of injury or harm to the individual and myself. Understanding signs of neglect/abuse is also important so I am able to report it to the relevant third party to protect the individual. 2.1 Sometimes individuals may want to do something which could be a risk to their Health and safety. As a support worker i have a duty of care to that person and must do all that I can to keep them safe but also have a duty to respect the individuals rights and choice. 2.2 It could be that the individual no longer wants to use a walking aid but their care plan states they need it to move around.
It could also put the service user at risk if these changes are not adhered to especially if it involves any change of medication or any change to the care package itself. It is important to observe an individual’s reaction whilst communicating with them as I the carer need to know that if possible they have fully understood what action I need them to do. If I feel the service user does not understand then the action I would take would be to try and explain in
Unit 1 Introduction to Communication in Health and Social Care in Children's and Young People's Settings 1. Understand why communication is important in the work setting 1.1 Identify the different reasons people communicate People communicate for different reasons; it may be to show their feelings, emotions, pain, opinions, etc. They may communicate by formal or informal means. It is important within a social care work environment that information is recorded, as it may be needed to update the service users care plan or for legal reasons. All communications are confidential, and should not be discussed with people not involved with the service user.
When you get to know your resdient you will know their communication needs. It is important that you check all previous notes and history on the resident so you know there background as this could affect their communication. The most important person to talk to regarding someones communication needs is the service user them self. Each individual is different it is important that you assess each individual differently to
My employer also has a duty of care for staff members, to ensure that working conditions are safe, and suitable to deliver the service. 1.2 In my role I have a duty of care to raise any concerns I may have about any aspect Of my work. These can range from inadequate working conditions, poor equipment, and poor practice by other staff; to raising concerns about potential abuse cases and situations of neglect. It is my duty of care to safeguard service users from harm or abuse by another individual, another worker or an individual’s family or friends. If I do not work in this way, I could be considered negligent or incompetent.
Introduction to Communication in Health, Social Care or Children’s and Young Peoples Settings (SHC 21) Outcome 1 Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate People communicate for different reasons, emotions, feelings, pain and opinions, etc. Communication may be personal or professional. It is important in social work that information is logged, as it may be called upon in the future for legal reasons. All communication must be confidential. Communication between work colleagues is essential so the continuity of care for the client and staff are aware of needs and any changes of the client.
Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care. It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. ques 2.explain how effective communication can effect relationship in care setting a)colleagues and other proffesionals Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. Communication affects relationships in many ways in the work setting.
It would be our duty of care to that person to report the incident to the appropriate person. If we are unsure about this dilemma then we should seek assistance from a higher member of staff such as deputy manager or general managers. Should any complains arise then we should always be respectful to those making the complaint. We should listen to what they have to say and report it to the appropriate person. If required we should take note of the