Nvq 2 Unit 201 Essay

765 WordsSep 6, 20144 Pages
Unit 201 Principles of communication in adult social care settings 1.1 Different reasons why people communicate is in to share information. To explain if they are in pain or uncomfortable and it is an important way to build relationships. 1.2 It's important to communication effectively with service user, family members, friends of service user, colleagues and staff in order to meet the service users needs. 1.3 It is important to observe individuals reactions when communicating with them to find out if they understand and are happy about the situation. 2.1 It is important to find out an individual's communication and language needs, wishes and preferences in order to understand and build the relationship with the service user. 2.2 A range of communication methods are: * Verbal - To keep people’s attention, modulate your voice. Speaking more loudly or softly, more quickly or slowly increases interest in what you say. Pause before and after a key point to allow it to fully register. * Written - Involves any type of interaction that makes use of the written word. Communication is a key to any endeavor involving more than one person. Body language - This type of nonverbal communication includes your posture, bearing, stance, and subtle movements. * Pointing to alphabet in order to make words * Facial expressions - The human face is extremely expressive, able to express countless emotions without saying a word. And unlike some forms of nonverbal communication, facial expressions are universal. The facial expressions for happiness, sadness, anger, surprise, fear, and disgust are the same across cultures. 3.1 Barriers of communication would be the noisy environment, hearing or sight impairment and lack of space. 3.2 Ways to reduce barriers of communication would be to reduce the noise, make sure hearing aids are working correctly

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