Nvq 2 Essay

846 Words4 Pages
Task one 1.1 Identify different reasons why people communicate - People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and to be understood, to share opinions, knowledge, ideas, information, feelings, emotions and to give encouragement to those that need it to help them feel valued. 1.2 Explain how effective communication affects all aspects of working in adult social care settings. - effective communication is important because it ensures that all information is clear, non-judgmental, informative and accurate. This reduces the possibility of mistakes being made, and ensuring appropriate care service is delivered. Explain why it is important to observe individuals ‘reactions when communicating with them. - The person listening may not always indicate verbally if they have understood or if they agree so if the speaker was observing their body language they would have a better knowledge on whether or not the listener understood or agreed.on some occasions even if the listener did respond to the speaker's comment verbally his or her body language may show that they have not really understood or agreed. Explain how and where you would find out about an individual’s communication and language needs, wishes and preferences. - If you needed to find out an individuals personal preferences, wishes communication and language needs you could have a look through their care plan which should be inside their personal file kept at home. Describe a range of communication methods. -verbal... being able to see the person that you are communicating with face to face can help you gauge their reactions and responses by reading their body language and actively participating in dialogue. Written... written communication is
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