1. Understand why communication is important in adult social care settings 1.1. Identify different reasons why people communicate. A. The different reasons for communication is, talking verbally to a person so they listen to and understand what is being said.
CT303/CU303 Principles of Communication in Adult Social Care Settings 1) Understand why communication is important in adult social care settings 1.1) Identify different reasons why people communicate. People communicate for many different reasons. Some of these include: expressing and sharing ideas and knowledge and expressing their feelings, needs, wishes and preferences. More reasons why people communicate are to obtain and receive information such as giving or receiving instructions and also to get to know each other 1.2) Explain how effective communication affects all aspects of working in adult social care settings Effective communication affects all aspects of working in adult social care settings and is important as it builds up team work and creates and easier environment to work in. It ensures that information is clear, concise, accurate and informative.
Principles of communication in adult care settings Understand why communication is important in adult social care settings 1.1 Different reasons people communicate Express emotions Exchange information Express views Share experiences Socialise Establish relationships 1.2 Effective communication between customers and careers means the customer gets the care they require and helps make the carer aware of any problems the customer may have. Careers need to be able to let other careers, supervisors or management know if there's any concerns about a customer. Good communication helps to build trust between carers and customers. Effective communication helps to prevent misunderstandings between careers and customers. 1.3 By observing a persons reaction you can tell if they have understood and agree with what they are being told.
Explain how effective communication affects all aspects of working in adult social care settings. Communication is a vital factor when working in adult care, as it allows the needs and wishes of service users to be fully understood by staff members to ensure they have a fulfilled life. It also ensures low risk of any misunderstandings between staff members when discussing important matters so that everyone is in understanding. Explain why it is important to observe an individual’s reactions when communicating with them. It is important to see a person’s reaction when communicating, as it can give you evidence of their understanding.
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
Unit 301 Principles of communication in adult social care settings Understand why effective communication is important in adult social care settings 1.1 Identify the different reasons people communicate * People communicate for many reasons such as to express their needs, share information, express feelings, ask questions, build relationships, receive instructions 1.2 Explain how communication affects relationships in an adult care setting * In care setting effective communication can gain trust with service users and carers resulting in good relationships Understand how to meet the communication and language needs, wishes and preferences of an individual 2.1 Compare ways to establish the communication and language needs, wishes and preferences
Unit 1 1.1 Identify different reasons why people communicate People communicate for different reasons e.g) * To express needs and wishes * To share information and ideas * To express feelings * To build relationships + socialise * To ask questions and share experiences 1.2 Explain how effective communication affects all aspects of working in adult social care setting Effective communication affects all aspects of working in adult social care because if you don’t show effective communication the person you are communicating to may not understand what it is you are saying or asking. They may also misinterpret what you mean therefore giving you an invalid response. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe an individual’s body language when talking to them to make sure they fully understand what is being said, although they may sound like they understand they might look confused or may not be listening. In face to face communication the person listening may not always communicate verbally, and instead answer with a nod or shake their head therefore it’s important to pick this up for effective communication. 2.1 Explain why it is important to find out an individual’s communication and Language needs, wishes and preferences It is important to find out an individual’s language needs because not Everyone communicates in the same way.
1.2 EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN AN ADULT SOCIAL CARE SETTING When we look at communication in social care and what it affects, we probably need to look in 2 areas. The first is the people we support and the communication we share with them, if we consider are job role it is vital communication is clear and made simple on many occasions because this can help establish trust and confidence from those we support, it helps individuals understand what is happening and their need to be understood. The second area is those we work with, using effective communication is important so that continual needs are supported and that we keep a clear idea of what has happened and what we need to do. The passing of information can only be done through communication. We keep a recorded trail of communication in many areas of social care, but even the communication that is not recorded is vital to be clear and understood.
In order to have interpersonal effectiveness one must understand and listen during communication with others. Listening well will give one a better understanding of the meaning in a message completely opposite if one is unfocused by not understanding the meaning in messages. At times one must encourage different listening points for a person who is willing to do more possibly adding their own feedback. With the term attentive listening a person’s ability to understand another’s opinion. There is an end to which are active or reflective listening, within active listening a person come to fully understand a message or words given to them by restating reflections of the message back to the original contributing person.
1.2. It is important that we communicate effectively while working in adult social care settings because that stops us from making mistakes and putting others at risk aspecially when it comes to handling an other person. It helps creating a relationship with an individual and without effective communication we wouldn't be able to know how to meet their needs. 1.3. It is important to observe individual's reactions when communicating with them to know how they feel about the conversation or if they fully understand what has been said.