Case Study 2 Civ) a range of approaches to help indivual make informed choices can be creating flash cards and other communication aids to help a person to understand the questions t is all about furnishing them with all the facts so they can make an informed choice. Cv) Different ways to help an indivual challenge decisions made by others such as medical practitioners, social workers and family members is to knowing key working skills, ensuring the service user understands letters or appointments accompanying them to appointments where you have gained permission to do so.Also to stand your ground for those less assertive due to age/learning disability or infirmity. Always make things clear as you go along to make sure you don’t confuse or mislead anyone and always respect their wishes in their best interest. Cvi) Possible consequences if the person views of others such as medical practitioners, social workers and family members are allowed to influence the choices
Promote Communication in Health, Social Care or Children’s and Young People's Settings – Unit 1/HSC 031 1.1 Different reasons people communicate People use communication for differing reasons but ultimately communication relates to the sharing of information. Through communication people convey their thoughts/ideas, feelings/emotions e.t.c. Communication is essential within the health and social care setting. Staff need to communicate with clients in order to best assess their needs, then plan for and support around them. Staff need to communicate with one another in order that each is aware of the needs of the client group and contributes to providing continuity of care.
Some carers may not feel they can approach the person because the assume they are violent. If a person gets violent it is due to frustration and not being able to express themselves. It helps if you know how to approach the person so they dont get adjitated. You should always try to form positive relationships with clients even though they may not remember you a short time later. Some people just think a person dementia does not need to be spoken to bacause they may not be able to understand anyway.
One of the important ethical issues to check, is that you do not know the person, and that you are not connected in anyway that is inappropriate, this is called a dual relationship this may be unavoidable in small towns, we would also need to assess that that there are no sexual attractions, on this basis the therapist may decide they cannot work with the client, and may offer the client an alternative therapist. The prospect that this could happen must be explained to the client in the initial consultation, so you can build trust, and the client can feel that you are working in their best interests. It is also important to make sure that the power of the relationships formed between therapist and client is of an equal one, it is extremely valuable to empower your client, and not take the power. The only time a therapist should show authoritarian power is when using inductions which require this
Posture and gesture are also clues to a clients modality, these should all be taken into consideration but nerves and how a client feels on the day of the initial consultation should be considered. A person will not just communicate their feelings using verbal language but by using body language. It well documented that 7% of communication is through spoken words, tone and volume is 38% and 55% is through body language. This makes it vitally important to view each client as an individual and adapt the script or screed to his or hers preference and suitable for the therapy that is
If they are capable they will be able to tell you how they would prefer to be treated, and what their personal needs are. If they are unable to communicate with you, you could talk to their family, they could provide information about the history and preferences of the client. Another way that would also be useful is to talk to social workers, doctors or any other professional involved in the clients care, as they will be able to give you information on any medical conditions and needs etc that you need to be aware of. 2. Describe two ways of making sure that the history, preferences, wishes and needs of an individual using the service are recognised in support or care plans.
People skills, planning activities and typing are the human skills a good Administrative Medical Assistant should possess. People skills will help with communication. Communication is important because you will be dealing with patients every day. It will help when you have an anger or upset patient. You will know how to calm them down.
1.2 The care contributes of safeguarding or protection of the people in my care is to protect them from sexual, physical or emotional harm by main ting a safe environment where they feel safe and able to talk to myself or staff about anything they feel is not right or concerns them or their families have about the care being proved. There is paper work in place to stop such thing as behaviour charts and working in pairs to be able to observer each in work. This helps to ensure against risk of allegation of misconduct or abuse. And to make sure that we preserve the respect and dignity of all that I care for by treating them the way I would like to be treated. Know how to address conflicts or dilemmas that may arise between an individual’s right and the duty of care.
UNIT 1 Promote Communication in Health, Social Care or Children’s and Young People’s settings. * 1.1 People communicate for many reasons, effective communication ensures others are aware of what information you are trying to relay. It is also for sharing ones thoughts, feelings, needs and ideas. Communication in the workplace is very important as this allows people to pass on varied information to all staff, therefore ensuring consistency. * 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked.
| However, if there is no communication between staff or patients or clients then they will feel threatened or unsafe. | This can be related to Argyle’s Theory of Communication because if the patient, staff member or client has an idea then they won’t be able to communicate that idea because they feel unsafe or threatened. | Affection/Belonging | Effective communication between a professional and a client or patient might result in the patient or client feeling like they belong. | However, if there is a lack of communication the client or patient may feel like an outsider. | This can be related to Argyle’s Theory of Communication because if the patient, staff member or client has an idea then they won’t be able to communicate that idea because they may feel like they are an outsider.