Northwest Security Services Case Report

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Northwest Security Services Case Report * Evaluate Bob’s process for establishing the NSS advisory board. What could be improved? Bob’s process for establishing the NSS advisory board was very successful. All board members have demonstrated track record and strong business or professional background. The board worked well and it brought a number of important benefits to the company. Of the five advisory members, Barry Ready was the president of Readymade Office Systems and his company shared lots of similarities with NSS. Readymade also had twice the revenue and twice as many employees as NSS. Therefore Barry would be able to bring a strong strategic perspective to the owners and managers, and then help NSS better deal with the challenges and opportunities ahead. In addition, since neither Bob nor Rex has much experience in finance and marketing, Dick Crandall and Professor Jim Carter would be able to share their expertise and help fill gaps in the knowledge and experience of the management. At the same time, Mark Anderson, the COO of Portland Timber would provide knowledgeable guidance for better operations management. Moreover, since many users of NSS service are women, it was a smart idea to add diversity to the board by introducing Peggy Thomas, who would be able to help the company better understand the female customers. Perhaps one thing that could be improved in the process is that Bob should create a document that clearly states the terms, duties, compensations, and meeting frequency of the board. In addition, Bob and Rex may consider adding an attorney to the board to improve the company’s ability to deal with legal issues. This new person could replace one of the existing board members and keep the board size at five members. * Who should set dividends in order to avoid conflicts of interest? Create a specific policy and method of
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