Case Study Analysis Jennifer COMM/215 August 9, 2010 Mary-Beth Brophy Case Study Analysis Introduction A company should already have in place a procedural manual for the hiring and training of new employees and trainees. Carl discovered too late, several issues that he would have had to formalize and/or define and have in place, prior to implementing new trainee orientation. In this paper, I will discuss the issues that Carl is faced with and present solutions that could be used to avoid similar issues. Background ABC, Inc. was looking to hire some people to work with Monica Carrolls, the operations supervisor. Carl Robins, the new campus recruiter for ABC, Inc., was in charge of recruiting several people to fill these positions.
The first step in this process is to set a communication goal for the employees to be able to understand the changes that will occur. The goal is to communicate to each employee the new customer management plan and ensure that they understand the changes; this will help the employees adjust to the new customer management plan without resistance. There are a few different types of communication channels that can be used to communicate these new changes. The different communication styles are verbal, non-verbal, and written communication, such as e-mails or memos. In this case, I believe that using verbal and written communication will be the most effective way to communicate new changes.
The company should consult Anne Shousha, its legal counsel, regarding consumer privacy laws, antitrust laws, and laws governing the collection of consumer information. The company should draw up a contract for customers to agree to upon entering into the loyalty program. The company should also ensure the proper security measures are in place to protect customer data. Political Kudler must adequately train management and make sure to meet with managers from each facility to make sure that they understand the changes that are taking place. The company will have to forge alliances with partners to participate in the loyalty program which will affect the sales department as well as upper management.
Once employees are selected to be hired they should be given a deadline to submit for a drug screening and a physical this should have been arranged by Carl. Now that the trainees are ready for employment with ABC Inc. the next step is to setup orientation. Check the scheduling log for an open slot for orientation reserve this time. Once the time is reserved for orientation, call the trainees and inform them of the time they need to be there. Since the room Carl had planned to use it already booked, Carl needs to find a new space for orientation.
Consumer Demand Analysis and Estimation Applied Problems BUS640: Managerial Economics Instructor August 19, 2013 The responsibility of finding a new administration assistant for the company is going to be a job that focuses on what exactly the company is seeking who’s the right person for the job. I will determine who’s right for the company. As a recruiter, I will place a job advertisement with specific requirements that entails to the description of the job titles. The process of advertising a job has to be express in good taste, without the ways of not, directly or indirectly discriminating against a protected class of people. The areas that I would place the ads will be in a manner that doesn’t encourage discrimination.
A working agreement is very important and imperative that it is put in place and consists of a contract given at the beginning of the relationship between the counsellor and client which will take place at the very first session together, explaining the times of the sessions, how long they will run for, and how many sessions there will be, a contact number if a counselling appointment should have to be cancelled, checking understanding with your client that they are aware what will happen each week will avoid any misunderstandings occurring , a working agreement provides professional and safe boundaries for the counsellor and client to work within, with the structure and guidelines also from the ethical framework to follow, this ensures the counsellor can assist their clients on their journey, If there were to be no working agreement or boundaries set in place the relationship could not be held professionally in place, with both parties not knowing where they stood with no structure to follow, mistakes could be made from boundaries being crossed, either party taking advantage of one another through manipulation leaving many areas unprotected and open to disaster that may never be
Assessment strategy 2 Written/Oral questions; You are provided to answer the following questions either orally or written as agreed with your lecturer. Please write your answers very clearly. If you do not understand any of the questions please ask your lecturer for defined explanation 1. It is not only an organisation’s internal circumstances that need to be taken into account when conducting workforce planning. Organisations also need to research and review current and predicted external labour supply data, demographic data and economic data.
The training program will focus on the new sales strategy and center around the short and long-term goals of the company. Training will provide employees with the knowledge and skills to sale clients a full cleaning service solution versus simply selling products. In addition training will instill the important concept of excellent customer service and how to achieve long-term relationships with clients. The VP and sales manager will mentor the sales force in applying this training and knowledge when working with
The best way to establish a respectful and professional relationship with adults is by always making sure you dress appropriately adults when working with children and young people should dress appropriate to their role, their clothing should not offend anyone. Your clothing should not be distracting to others and should most definitely not be discriminating in any way. Take notes when speaking with the class teacher/head teacher so you can refer back to them if needed. Always clarify what has been asked of you to make sure you have got it correct. When meeting for the first time always shake the persons hand as this will give make you look professional and confident.
UNIT 6 Task 2 Agreed ways of working The agreed ways of working lets your employer identify what you should do within your work role/description. Policies will cover all the key area's of practice such as : Equal oppertunities- this will tell you how your organasation make's sure there is no discrimination in the way it work's. Bullying and Harassment- How they will deal with staff found to be bullying or harassing other staff or other's. Confidentiality - There are steps to be taken to make sure that people's information is kept confidential as possible and only shown on a need to know basis. Data protection - How information