Customer service is very important in part of a business’s activities. What does a customer service programme consist of? 1. Standards 2. Training Standards and training are very important for the employees to maintain as these are the two things that are essential to ensure that the service is maintained at the necessary level to keep the customers happy.
The Chattanooga Ice Cream Division Case Analysis Introduction Teamwork has become a powerful part of the management styles in corporate organizations. It has become a major factor that enhances decision making in most organizations. Teamwork is an essential part of employee motivation and the management process. Teamwork is important not only because it enhances decision –making but it also helps the organization achieve their goals through collaborative efforts. Effective leadership uses this concept as a high level tool of their management process and to add more value to the organizational outcome.
are just a few of the leading manufacturers of geosynthetic clay lining. All of these manufacturers are looking for an edge against each other to acquire large accounts to provide geosynthetic clay liner throughout the world. The quality of the product will create the type of image that each firm is trying to establish. Distributor Distribution of the product is a very vital part of the supply chain system. The liners are very large products that require extensive management of product between the point of origin and the desired point location.
1. Foreman’s course works to improve the attitudes of the employees working for a given company. Studies have shown that worker attitudes are directly related to the success of a company. Thus the program has the potential to improve worker moral and wellbeing which in turn will help to improve the profitability of Albertsons. As said in the textbook job satisfaction has a direct affect on customer satisfaction and the profitability of a company so if Foreman’s course can do what is pledges then it could have a positive effect on Albertsons profitability.
Unit 2: Investigation Business Resource How does effectively managing resources of an H&M organisation help it improve its performance? Managing the three main types of resources at H&M is a very important factor and helps it improve its performance in many ways. Making sure that the human, physical and technological resources are carried out correctly can increase the performance of H&M. This could be in its staff, customer service, IT help or the companies appearance in adverts etc. Human Resources The Human resources can improve the H&M’s performance in many ways.
Employees are the workforce of a company and they expect the organisation to provide them with security, safe working conditions, rewarding work, and fairness. If the employees are happy with their job they will work harder in the organisation. Also suppliers are part of the environment of an organisation and they expect to be paid in full by the agreed date. When the organisation doesn’t pay the suppliers by the agreed date, the suppliers will probably prefer to work with other organisations in the future. Managers should pay attention also to the communities where the customers and workers live; this is important for the reputation of the company.
In any business, clear direction is vital. Tesco vision guides the direction and the decisions they take as an organisation. Tesco is a company built around customers and colleagues, high-quality assets around the world and multiple opportunities for growth – and these characteristics are central to their vision for the business. Tesco wants to be the most highly valued business by: the customers they serve, the communities in which they operate, their loyal and committed colleagues and of course, their shareholders. Tesco employees work in a wide range of position in a store and in a non store function such as customer service, department managers, warehouse employees , office based and logistic.Improving skills and job satisfaction of employees are the key of a growing company and this is the key of Tesco.
In this example the stakeholder, corporate, the owner/operator, implements the proven quality process by producing good food, product for consumption. The employee’s role in the quality management process is to listen to the customer, take the orders, and ensure the demand for the product is readily available. The supplier’s role is to have the resources delivered and available providing a good faith service to its customers. The "About McDonalds’"
The corporation is built on a substance that gives it a competitive advantage and a business strategy that is coherent, flexible, and specialized. McDonald’s vocation bazaar would be the general public. According to the case study, people are the company’s most important asset and its success depends on the satisfaction of its customers which begins with workers who have the attitudes and abilities required to work efficiently and provide good customer service. McDonald’s warrant both patrons and employees know just how beneficial they are. They make a populace assurance to the employees.
Its main concern pertains to how the organization will compete with the other companies that provide similar goods and services. Organizations that recruit will have more options when it comes to hiring new employees. Organizations with excellent recruiting practices can also lower employment cost by making sure that new employees know what to expect from the organization, which helps keep employees on board once they are hired. Obtaining a large number of applicants and using great Human resource approach is the key. McDonalds has an overall “Strategic Plan to Win” that gives all business with common foundations for developing ideas to reach this goal (Goldsmith & Carter, 2010).