My Submitted Unit 2 of Business and Admin Level 2 Principles

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Unit two: Principles of providing administrative services Assessment Section 1: Using the telephone This section will help you to evidence Learning Outcome 1: Understand how to make and receive telephone calls. |Learning objective |Place in Assessment | |1.1 Describe the different features of telephone systems and how to use them |Question 1 Page 1 | |1.2 Describe how to follow organisational procedures when making and receiving telephone |Question 2 Page 2 | |calls | | |1.3 Explain the purpose of giving a positive image of self and own organisation |Question 2 Page 2 | 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. [1.1] |Feature |How / when used | |1.Call Hold |Call hold could be used when you need to put the call on hold while the correct recipient is located for the| | |caller. | | | | |2.Answerphone |How: Usually located by pressing no1 key on the keypad, can usually have a default answer message or record | | |your own to make it more personal, this also helps to

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