Multi-Channel Marketing Essay

382 Words2 Pages
Abstract Title: Multi-channel marketing: an overview by Anupam Kumar Kayastha, PICT-STM, Pune New methods of multi-channel marketing are emerging that seeks to more effectively target customers, construct personalization rules and produce and execute marketing campaigns across and among the full range of media channels available. Multi-channel marketing basically refers to the use of different marketing channel such as; stores, web, catalog, sales force, third party agency, call center, etc. for the selling of the products or services. In recent years, multichannel marketing has grown tremendously and is anticipated to grow even further.It is an old talk when marketing through different channels was thought to be an innovation, as now; multi-channel marketing is the need of the market. Therefore it is very necessary that a company keeps in touch with the customers’ through their products continuously else it is liable to not withstand the competition. Multi-channel marketing thus provides the company with a number of paths through which it can keep connected to the customers. Research Objective:Considering the above issues, the paper attempts to study how companies have exploited the available channels to their potential so as to grow and gain a stable position in the market.In this context, the challenges and blend of strategies that are used to create the opportunities were discussed. Methodology: The paper is a conceptual paper in which current knowledge drawn from the academic literature and industry practice has been synthesized, and potential directions for future research have been discussed. Findings:The review of literature suggests that multi-channel marketing is becoming more prevalent and offers many opportunities to organizations. Also, it was observed that, since there are lots of companies who use the concept of multi-channel marketing, there

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