MT 435: Operations Management
Unit 2 Assignment
Professor: Jason Jackson
August 11, 2014
“ Innovation comes from the producer – not from the customer.” * W. Edwards Deming
The importance of Deming’s research to the foundation of quality is vast. The two that I am going to discuss is Six Sigma and Kanban.
Six Sigma is basically a set of ways and tools used to improve processes and was developed in 1986 by Motorola. The goal of Six Sigma is to improve the quality of process outputs by finding out what the causes of defects or errors are and eliminating them. It uses different methods to achieve this, such as statistical methods, and different people within the organization, such as “Champions”, “Black Belts”, “Green Belts”, “Yellow Belts”), who know these methods and are experts in them. There is a set or sequence of steps that lead to value targets, such as reduce pollution, increase customer satisfaction, as well as increase profits. Associated with manufacturing, Six Sigma can also be described by a sigma rating, or in other words, the percentage of defect-free products it creates. It has to have 99.99966% (3.4 defective parts per million) of it’s products manufactured free of defects to be considered Six Sigma.
The doctrine of Six Sigma says that there has to be a continuous effort to achieve stable and predictable process results, which is considered vital to business successfulness; measuring, analyzing, controlling, and improving the characteristics of the business and manufacturing are also important, and perhaps the most important doctrine of al states that it is a community commitment, that everyone in the organization has to be committed to it, especially those in top-level management.
One of the ways that Six Sigma stands apart from other quality improvement initiatives is that it focuses on getting to the point where one