Mr Andre Essay

289 Words2 Pages
In Corporate Identity and Brand Management subject, customer service is one of important topic to discuss. Questionnaire below are some of specific points of different method, your answer will be useful for our research. Raffles student want to find out what people think about this matter. Thank you. 1. Do you have a bad experience in customer service? If yes, please explain. * Yes Explain: * No 2. Do you have bad experience in electronic customer service such as online service or telephone service? If yes, please explain. * Yes Explain: * No 3. Do you think employee’s attitude or behavior will affect customer. If yes, please explain * Yes Explain: * No 4. According to your experience, if you had a bad experience of customer service in a company. Will you go back again? If no, please explain * Yes Explain: * No 5. Will you share your bad experience with your friends, family and people around you about customer service? If yes, please explain. * Yes Explain: * No 6. Imagine in a working place, you have a conflict with a colleague for a long time. Will you decide to quit or change to another job? If yes, please explain. * Yes Explain: * No 7. Do you think company policy will affect customer service? If yes, please explain. * Yes Explain: * No 8. Do you think poor customer service can destroy a brand in short period? If yes, please explain. * Yes Explain: * No 9. By giving a beneficial to customer for a purpose. Do your think it’s a right thing to do? If no, please explain. * Yes Explain: * No 10. When a brand only focuses on customer service and avoid other factors, do you think the brand will be successful? If no, please explain. * Yes Explain: *

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