Monitoring Employee E-mail
Monitoring Employee Email and Internet Usage For Business Protection
University of Maryland University College IFSM 304 6984 Ethics in the Information Age
Monitoring Employee E-mail Monitoring Employee Email and Internet Usage For Business Protection
The rapid proliferation of email and Internet technologies during the last decade is presenting businesses of all sizes with unprecedented opportunities and challenges. In less than ten years employee use of email and the Internet has become as common in the workplace as the telephone and facsimile. According to research published by AT&T Labs in July 2001, Internet communications grew 100-fold between 1995 and 1996 and is expected to grow 100% annually for the foreseeable future. In addition, by 2005 there will be 8 times more Internet traffic than traditional voice communications (Coffman, 2001). No other disruptive technology in the
history of communications has ever presented the growth and rapid adoption rates experienced by email and Internet technologies. It has been well documented that providing employees with access to email and the Internet provides the opportunity to dramatically improve operational efficiencies, organizational effectiveness and competitive advantage. However, the rapid and exponential growth in Internet communications has presented a multitude of operational and ethical challenges businesses and the legal system are struggling to address. At the forefront of these emerging issues are employees right to privacy and free speech versus the necessity for businesses to monitor employee communications to ensure the efficient and appropriate use of resources for the protection of all stakeholders. The goal of this report is to explore the operational, legal, and ethical issues concerning employee email and Internet use and document why it is imperative businesses regulate and monitor employee usage for the protection of all stakeholders....