Mission of Highland Coffee

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Introduction If Starbuck is a pound American brand, Highland coffee is a brand Vietnamese brand which is Vietnamese style coffee. “Vietnamese coffee house”-“Phong vị café Việt” (Doanh Nhan Sai Gon, web, 2014). Highland coffee was established by David Thai who is CEO of Viet Thai International Joint Stock Company (VTI) since 1998 but until 2002, he opened first Highland coffee shop on October. Now with having over 50 cafes in Vietnam. ( highlands coffee, web, 2007). In 2013, Jollibee, the group company from Philippines which spent 25$ millions to buy back the business department in Vietnam and 60% the business department in Hong Kong of VTI group company(doanhnhansaigon,web,2013). The following report will help companies Highlands coffee comprehensive understanding of business in Vietnam market. Such as: the concept and Process of marketing and the concepts of segmentation, targeting and positioning. Body 1.1 The marketing process: Marketing is the process of planning and executing the conception, pricing, promotion and distribution of ideas, goods and services to create exchanges that satisfy individual and organization goals.” (Definition) American Marketing Association. This defined, it means, marketing is a marketing process. The marketing process includes of strategy and planning. There are seven elements of marketing process: Marketing strategy: is the goal’s company want to achieve in market. For example: product, income or profit. The marketing strategy is the foundation of a marketing plan. The most strategies are deliberate strategy and emergent strategy. Marketing audit: “ is simply a systematic analysis and evaluation of the organization’s marketing can understand that is an evaluation and analysis of the strengths and weaknesses of the structure or performance company in market. Environmental scanning: “means keeping one’s eyes and ears open

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