Mission and Vision Paper

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Marriott versus Hilton Hotels Kimberly S. Bly BMGT 364 Management and Organization Theory April 5, 2014 Dr. Deborah Shearer Marriot and Hilton hotels are both high profile international corporations offering hotel accommodation and hospitality services. The fact that they are among the most competitive organizations in the industry makes it reasonable to compare the values that give them such attributes. The two giants in the hotel and accommodation services have great reputation that has endured for many years they have been in operation. Conrad Nicholson Hilton and John Willard Marriott established Hilton and Marriott in 1919 and 1927 respectively (Chianis, 2013). Throughout their historical developments, these two have adopted, undergone, and used different approaches to achieve what they have achieved so far. This paper presents a carefully reasoned similarities and differences of Marriott and Hilton hotels based on their respective mission statements. The quality of each mission statement is evaluated in assessing whether the organizations adhere to their mission statements. Hilton and Marriott Mission Statements Hilton has a remained top in the hospitality industry by working under its mission statement that “To be the preeminent global hospitality company - the first choice of guests, team members, and owners alike” (Hilton Worldwide, 2009). Hilton has competently remained competitive in the industry by consistently remaining focused and oriented towards this mission. Its success, however, is also associated with other factors such as the organization’s vision “To fill the earth with the light and warmth of hospitality” (Hilton Worldwide, 2009) that sounds to complement the mission statement. An evaluation of the Hilton’s achievements reveals that the
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