Misdirection and Disorientation Solutions for a Lasting First Impression

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Misdirection and Disorientation | Solutions for a lasting first impression | Ewart Martijn 4/20/2015 | Contents Introduction 2 The problems 3 Ineffective operations management 3 Ineffective HR management 4 Authoritarian organizational culture 4 Lack of preparedness 5 Solutions 6 Improvement of operations management 6 Improvement of HR management 6 Improvement of organizational culture 8 Recommendations 10 Recommendation 1: Define and share the strategy 10 Recommendation 2: Optimize the structure 10 Recommendation 3: Create a strong culture 11 Recommendation 4: Purposefully misdirect and disorientate 12 References 13 Introduction This paper presents an analysis of the problems occurring in the case “Misdirection and Disorientation: A lasting first impression”. Carlos Silver, a first-year college student, did not have a successful first working day at a resort with excellent reputation. Initially, the place and the sales director of the resort made a positive impression on Carlos, which motivated him to apply for the function banquet servers. His experiences within the catering department, however, made him decide to leave on his first day of work. The main problems found in this case are the ineffective management shown by the catering director, the ineffective support and management from the HR department, the authoritarian organizational culture and the lack of preparedness displayed by Carlos. Solutions and recommendations are proposed to solve the organizational problems. The problems Ineffective operations management In this case, the catering director that has lost control of operations and is disconnected from the realities of her subordinates and customers. Her functioning is very administrative and task oriented, but not efficient. The disconnection from subordinates is illustrated by the lack of

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