Texas Instrument – Advanced Project Management 1. How did they reach excellence? There are two criteria to evaluate the excellence of the project management: Organizations create an environment in which there exists a continuous stream of successfully managed projects; Companies develop cultures in which project managers are taught and encouraged to make decisions based on sound business judgment and not based on a narrow‐minded view. Texas Instrument indeed performs very well in these two aspects. Firstly, they create the Two-in box working method to get the engineering staff working directly with the Construction staff throughout the life of the project to overcome the construction completion syndromes.
Communication, behavior, and appearance are three are the crucial factors that make a great professional employee, as these are characteristics that can contribute to a company in its goals to be profitable. Most businesses, no matter the industry, sets certain guidelines to which its employees are expected to adhere to, these rules are usually explained in the employee handbook. Professionalism is essentially, the knowledge that an individual conveys about a certain field. At work, professionalism refers to a person doing his or her job with sincerity, and maintaining professional etiquette and ethics in the workplace. Companies specify which behaviors are acceptable, and which are not, when they first start the hiring process for a new employee.
This includes ensuring customer service practices are well established and followed by customer service employees as well as ensuring excellence in customer service (General Electric, 2012). The duties of the customer service manager are vast and will include several aspects that must be applied on a daily basis. One of these aspects is that of establishing an environment in which trust, teamwork, and self confidence can be applied by all employees. Employees are also be empowered to take ownership of the tasks that they are given and apply their skills in their individual job functions so as to perform well for their division under the guidance of his or her manager. A second duty of the customer service manager is to create and implement programs that stimulate employees and
He also hired a group of managers who had significant plant manufacturing experience. This hiring was done to ensure that the design would not be “thrown over the wall” which had happened in the past. Smith also located the design team in the same facility to increase communication, foster team building as well as speed up the decision making process. What should he have done differently? I liked his approach to leadership and his concept of aligning the processes, organization, strategy and the means of measuring the progress.
In John Lewis, as a department store this is important as they have lots of staff and customers so each section manager has their own team they are responsible for this ensures that each part of John Lewis is functioning well. The section managers responsibilities would include: Making sure their section is running smoothly, making sure that there are enough inventories for the shift, be certain that the line in their section is in proper mechanical order, assure that they has enough line workers to complete the amount of work required for his shift, accommodate or improvise any shortages in staff due to vacation, illness, or personal difficulties, Confer with other section managers in order to assure that each section's line quotas are working in line with one another, conduct quality inspections, set production standards for his section and train new employees. In John Lewis, Section managers must keep their section working well so by overseeing this they can ensure that it is operational and working to the best of their abilities and also working around obstacles like a shortage of partners to ensure that their section still meets the target of the day. Also by working with other sections they can help each other out with shortages and ensure that they can all as a collective meet the targets of the day. One of John Lewis most stressed aim of its partners is teamwork so by working together as collective section
We are informed about all changes that affects our directorate on a timely manner, we are up to date with any innovation and changes brought to the Trust. One of the roles of the team leader is also to give a good example to other co-workers and have all qualities of a good team leader. Team members will follow a good leader because of his/hers position, values and responsibilities without questioning their capabilities and knowledge. Basic and simple role of the leader is managing the flow of day-to-day operations, recognising and evaluating changing needs of the workplace, seeking additional resources to support people, work and changes. 2.
HR insures employees are held operationally accountable for keeping a balanced focus on customer service, expense control (theft prevention) and keeping products in stock” (Bergdahl, 2010). Wal-Marts spend a considerable amount of effort trying to make employees feel like they are part the company because they are valuable assets to solicit new ideas. Wal-Mart is continuously expanding that is why they are on the look-out for the best candidates, as a result of their global reach; there are a lot of job openings worldwide. There are two ways in which Wal-Mart recruit, internal and external recruitment. Wal-Mart recruitment uses both of them depending on the situation.
FedEx adopted an aggressive training program from competitive wages and profit sharing , bonuses , and a state of the art employee grievience process that are part of the PSP philosophy . by doing all of these things it will reflect positively on the performance of FedEx employees hence the quality of the service they deliver and the satisfaction of the internal customers will reflect also to the satisfaction of the customers with the speed and the quality of the service they are receiving . Another perspective that is being emphasized by FedEx is the system perspective where it focuses on the service side and that the customer becomes more the central in the thinking of the FedEx operation managers. the reason behind adopting this perspective is the aim to fulfil cutomers expectations and keeping them satisfied by delivering on time. Quality management at FedEx compasses all of its operations.
The company’s employees are solely responsible for the amount of work they produce. Additional responsibilities help to motivate employees by allowing them to feel empowered and aware of the necessary procedures needed for the company to excel. The employees are also aware of the productivity goals that need to be met in order for them to progress in the company. Lincoln Electric believes in promoting within the company, and this also motivates its employees to reach and excel in their goals. With these various types of motivators, Lincoln Electric is able to maintain competitive advantage and promote a healthy competitive culture within the company.
It is very important to ensure that all staff members have the necessary skills and have undertaken suitable developmental activities to complete the work they are given. As a manager it is important to look over and carefully calculate the time and cost on a regular basis to make sure it’s cost effective so the organization isn’t losing money. Having regular consultations (meetings, brainstorming sessions, project groups etc.) are also highly expected from a manager as it provides prompt and constructive feedback to the employee. Which will help to suggest improvements that will increase resource efficiency and effectiveness; as employees use resources everyday to get there job done and will know what works and what doesn’t.