Mi Adidas Essay

1462 Words6 Pages
2- Evaluate the Mi adidas pilot. Was it relevant? Was it a success? Should they have done it differently (or not at all)? The pilot of “mi adidas” consisted of testing the concept of mass customisation on a few consumers as Adidas wanted to know if a market existed. This pilot allowed Adidas to learn about the demand of its consumers which assisted its marketing department but also assisted in the production and logistics. They tested this new service in their biggest market - Europe - by selecting people from six different countries. For the pilot phase they chose to use a football boot. The customisation of this shoe was possible by selecting size, width, outsole, materials, colours and embroidery so that consumers can change different aspects of their shoe: fit, performance and design enjoying a well-known model of the brand. Thus, this pilot phase allowed the company to provide its normal everyday customer with a product already offered to its sponsored athletes. To satisfy the customers, Adidas established a team to help them in the process of creation of a customised boot with a 3-D foot scanner to know the fit and a design terminal to finalise the customisation. The uniqueness of this service allowed the customer to use a product specifically designed for them by them. The response to the pilot was good as all participants were completely satisfied because “100% want a customisation service available in the future”. Even though the pilot was a success this may have been masked by the fact that the boots during this pilot phase were free. The pilot of mi adidas was relevant as they chose consumers from their biggest market, increased customer perceptions of the brand and created a buzz about their new customisable brand. In addition the pilot reinforced the image of the brand because they used dedicated experts applying very impressive high

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