BSBCUS501C: Manage Quality Customer Service Assessment 2: Why is it necessary to clearly identify, before designing product and service offerings, customer needs, and what are some of the less obvious service aspects that might inform purchasing decisions? Customers are fully aware that if a company is not able to provide them with a service or offering to meet their needs, one of the competitors will be able to. With this in mind, it is essential for business’ to research and communicate with their customers to gain the relevant feedback required prior to development. Development should reflect research findings and should meet customer and market needs. Internal and external customers provide business with information about how their products are used, new opportunities for their business, trouble-shoot issues with their product, and organise workloads.
Credit crunch and recession are great examples of external factors influencing the business. If the people are suffering from recession, they will not have money to spend money and this is how it affects the businesses. The current instability in Iraq is a good example of what may happen to businesses. In business it’s very important to understand, monitor and adapt to the political environment, because it crucially affects every business. Some of the very important factors are: Government stability effects businesses in a great range by competing with businesses to lower their costs, transparency is another important factor where anything the business does is revealed to the government and the government know exactly what they are up to.
Identify the main reasons for reviewing working methods, products and / or services in a business environment. The main reason why a business should review working methods, products and / or services are to ensure that they are keeping in line with other businesses. An example of not keeping up with the times is HMV. Change can cause added pressures to the business. However there are changes that would have a small affect on the business.
Assignment 1 “The American Red Cross (ARC)” 1. Determine the impact of this even on ARC’s “benefits of business ethics” (employee commitment, investor loyalty, customer satisfaction, and bottom line). “Business ethics relates to rules, standards, and moral principles regarding what is right or wrong in specific situations. Business ethics comprises values, and standards that guide behavior in the world of business.” (Ferrell and Fraedrich 2011 page 7). Creating dependable leaders should always be a part of business education, but it seems over time it has become more of incident by result than by vital content.
P6 - Describe how political, legal and social factors are impacting upon the business activities of the selected organisations and their stakeholders All businesses and corporations will face external factors that impact the business activities and stakeholders of a business. These factors of changes can be political, legal, and social within the business environment. Politics is a process by which groups of people make collective decisions. These decisions can affect businesses as well as the working economy. For example, a new legislation or a regulatory change of policies from the government will affect business activities.
When it comes to organizational culture affects the way workers respond and react when positioned in ethical problems Organization’s culture can disclose the unwritten ethical standards that guide workers in their decision-making. Some companies can prevent unsafe ethical behavior by changing their organizational culture. Organizational culture is the study of the attitudes, beliefs and psychology within an organization. It not only includes how workers act together, but also how they connect with others outside of the organization. Ethical standards are the code of conduct required by the organization for workers to follow.
Investors, the providers of risk capital and their advisers are concerned with the risk inherent in, and return provided by, their investments. They need information to help them determine whether they should buy, hold or sell. Shareholders are also interested in information which enables them to assess the ability of the enterprise to pay
Ethics Paper Nivea E. Martinez University of Phoenix MGT/498 Strategic Management February 23rd, 2015 Professor Jose Figueroa-Rodriguez Ethics Paper The role of ethics and social responsibility in developing a strategic plan is fundamental and they both play an important role in the planning process. Stakeholders who are represented by customers, suppliers, employees as well as anyone who is affected by the business activities are important and management needs to review and discuss any strategic decisions as they will impact all of them. Most stakeholders usually have voting power to influence the financial and social impact within a company. Socially responsible business must equally treat their stakeholders and should take into consideration the social and environmental impact of all unplanned and planned activities. In order for management members to make better decision making, they must provide the necessary information as honestly and transparent as possible to assist the team with the
A business uses this moral theory to guide and assess their choices about what should be done for the good of the company by considering the consequences generated by their decision. By applying this theory, business’ base their decisions on the platforms of many categories such as honesty, promise keeping, fairness, and loyalty (Trevino & Nelson, 2007). A recent experience of this theory occurred when the staff department was notified of layoffs two weeks before they were to begin. While working alongside employees that were part of the labor reduction, one would find it extremely difficult in releasing specific information involving the company’s plan to those employees. As a loyal employee of Jabil Circuit, the member of the staff team kept his promise by not releasing the
ABSTRACT In this essay we will be discussing whether It is entirely appropriate that personal ethical standards should be influenced increasingly by corporate culture, as people move up the organizational hierarchy.’ We will be learning the ethical issues arise in a corporate world with example and how decisions are taken in an ethical or non ethical environment. In this essay we will discuss at what stage or particular decision person has to leave and not leave their personal ethics. Further we will also learn on the influences on unethical decision making in organizations. INTRODUCTION “Ethics is code of principles and values that governs the behaviors of a particular or group with respect to what is correct. Standards