If complaints are not responded to by staff appropriately then the service and the service provider will not improve. 3.2 Identify the main points of agreed procedures for handling complaints All complaints whether the complaint is by the service user or family members are dealt with in the same way. There are important steps to follow when a complaint is made within my establishment. You must listen carefully whilst respecting them and what they are saying, you must be professional at all times and the discussion must be held in a room where
Below you will find detailed information that describes how we will manage each of these concerns. Project Schedule Accuracy Our project development structure depends on the details contained within the Project Schedule which is why we need to assure that the schedule is as accurate as possible at all times, that there are control measurements in place to monitor and manage changes to the schedule and that our project activities, processes, and phases are defined within the schedule and have an estimated time frame for completion as accurate as possible. As we all know projects are susceptible to confront changes which make it difficult sometime for Project Managers to estimate or predict an exact time frame for a particular activity or task. Also, we know how this can be of difficulty especially when we have activities that are dependent upon another in order to be executed. Each of them has their own dependencies and
NVQ3 TASK B 206 Handout This handout has been designed to assist you during this staff induction, It should be used as a guideline, and read in conjunction with the rest of your induction folder contents. Agreed ways of working, means that this company, managers, colleagues and yourself, are bound to work to an agreed set of guidelines, policies, practices and procedures that have been prepared and designed to incorporate the whole company, and to bring consistency to the team as a whole. Limitations are set out within your job role description. Please identify these limitations, and ensure that you work within this role. Amongst the company's policies and procedures, you will find such guidelines, as 'equality and diversity'., and 'dealing with harassment and bullying at work' These policies exists to enable all employees to work cohesively.
1.1 Outline guidelines, procedures codes of practice relevant to personal work? There are numerous guidelines and procedures in place that enable me to do my job not only to the best of my ability but in a professional way, On the reception there are procedures that must be followed when dealing with various aspects of the role including the right procedures to greeting visitors, speaking on the phone and also many other procedures. All relevant procedures are filed away were any member of the reception staff can access them and look through them at any time. 1.2 Explain the purpose of planning work and being accountable to others for own work? Planning work is an essential thing to do on a day to day basis because it helps you manage your time in a constructive way which helps you complete the work that you have carried out.
Working as part of a team, sharing information with other team members, key workers and keeping employers informed of any issues is paramount, keeping accurate records in accordance with the Data Protection Act. Employees must agree to adhere to all rules and regulations set out in Employees Handbook and work in line with current legislation and policies and procedures issued by the company, keeping up to date with any changes. Employees must attend regular supervision and staff meetings, and undertake training deemed necessary by the
This code shall cover all aspects of corporate behavior, from discrimination, sexual harassment, conflict of interest, et cetera. The designated ethics officer will be responsible for foreseeing any potential noncompliance and putting into place applicable and reasonable consequences for doing such. B. Training Program Training should be provided, if not made mandatory, to all employees and subcontractors on an annual basis by a designated compliance officer. Once a code of ethics is established, everyone should be made aware of and bound by it.
Bv By signing my contract I agree to follow the policies and procedures and codes of practice correctly in the following areas; Data protection, Grievance, Conflict management, anti-discriminatory practice, health and safety, confidentiality, and whistleblowing. And my manager must make sure all the policies and procedures are kept up to date and made available at all times. Bvi My role contributes to the overall delivery of service by working in a
Despite all our efforts as a company, there will be instances where an individual feels it is necessary to complain about a service. We have a complaints officer who will ensure that each complaint is dealt with in a fair and impartial manner. They will also ensure that each complaint is given a prompt reply. As a company, we would encourage a client to voice their opinion on the services provided by this company and we will ensure that any worries they may have will be taken seriously and will be noted for future decisions. The complaints officer will be responsible for ensuring that each complaint is dealt with by collating all the relevant information relating to the complaint, discussing the matter with the directors and relevant
Outcome 2 Understand agreed ways of working that protect own relationship with employer. There are many terms and conditions that will protect my relationship with my employer if followed. I must follow all policy’s, procedures, legislation and regulations that have been set by Avery and the government, these will include HASAWA, COSHH and RIDDOR. Make sure I check for any updates on policys and attend all training that is provided. Signing and following Avery’s confidentiality form (data protection).
Therefore, the TPS system must also track this information. Since all of this information is tracked, there must be a good tracking system put into place. This means that each package must be label and checked in and out, each part must be inventoried, and each mile must be recorded. On top of all the tracking of the resources, each person that works for the company must also be recorded and time worked must be tracked. It’s important to make sure the information that is tracked by the TPS is accurate and easily available for whoever may need