Customer service is very important in part of a business’s activities. What does a customer service programme consist of? 1. Standards 2. Training Standards and training are very important for the employees to maintain as these are the two things that are essential to ensure that the service is maintained at the necessary level to keep the customers happy.
4. Monitoring – Ongoing evaluation of internal controls performed on a timely basis. 5. Information and Communication – Relates to the efficiency and reliability of information and communication refers to how the information is presented to communicated to users. |Defining the Control Environment |Yes/No | |Is there a clear method of assigning authority and responsibility?
policy |Policy Name : Leave policy |Ref: DG/DD/HR/PF-2010-02 |Performed by: HR & Admin. Dept. | |Effective date: |Format Enclosed : 5 |Purpose : Administrative control | |Revision date : |Related Policy name: |Related Policy Ref: : | Policy helps the Organization to direct its employee in a fair and dependable way and also helps employee be aware of what is expected. Policy assists to protect system resources, secure organization; avoid wasteful and costly action, protect the organization from inappropriate
Standard 3 Communicate effectively Your Name: Workplace: Start Date: Completion Date: Contents 1. Importance of effective communication in the work setting 2. Meeting the communication and language needs, wishes and preferences of individuals 3. Overcoming difficulties in promoting communication 4. Understand principles and practices relating to confidentiality 5.
Question : (TCO A) Describe the relationship between quality and personal values. Personal initiative has a positive impact on business success Quality begins with personal attitudes Quality-focused individuals often exceed customer expectations Attitudes can be changed through awareness and effort (e.g., personal quality checklists 4. Question : (TCO H) Identify and discuss five differences between service and manufacturing
5)Seek first to understand, then to be understood. This principal is the key to effective interpersonal communication. Be empathetic and listen with intent.6)Synergy is the essence of principal-centered leadership. Simply, it means that the whole is greater than the sum of its parts. 7)Sharpening the saw is
According to this pyramid, the company’s strategy is to “Train and Develop Our People, Earn Intense Customer Loyalty, and Diversify Our Work.” The company’s vision is “Building Relationships By Exceeding Expectations.” Furthermore, the company’s values are stated: Passion, Integrity, hard work, and professionalism. (Kirby Powerpoint). According to Kouzes and Ponser’s Five Practices of Exemplary Leadership, with the “Suffolk Pyramid” Suffolk construction has used the “Model the Way” approach. In this approach, leaders must establish principles regarding the way people in the company and customers should be treated and the way goals should be pursued. The “Suffolk Pyramid” effectively establishes standards of excellence for the company and others to follow (The Leadership Challenge).
Staffing is defined as “the process of acquiring, deploying, and retaining a workforce of sufficient quantity and quality to create positive impacts on the organizations effectiveness” (Heneman & Judge, 2010, pg 8). Staffing an organization does not come without its challenges. As organizations embark on staffing activities, the HR department must have a well thought out strategy prior to implementation. The who, what, when, where, and how an organization is going to staff its vacancies needs to be answered first. Is a person/job match or the person/organization match the right strategy, or is it a combination of both?
The global concepts of communication and empowerment are the centerpieces of the new organizational structure. The analysis also examines individual and unit performance expectations that must be maintained or improved during the process. The key to effective leadership is communication skills. The success or failure of the acquisition pivots around management effectively communicating directives and initiatives that will form the foundation of the new organization. A Leadership Plan for the Merger/Acquisition The success or failure of a merger or acquisition depends on the skill and integrity of the organizations’ leaders.
To whom it may concern, I am writing to you today to talk about the five levels of the IT-enabled business strategy. These levels are efficient use of IT, Effective integration of IT, Alteration of business methodology, Alteration of business network, and Change of business direction. Efficient use of IT is the first level of integration. In this level the efficiency of one localized area within the business is improved. IT is used in the most basic, reliable and cost-effective way.