How the concept of “empowerment” can make you more effective in your dealings with other colleagues in the medical office. ANSWER: The concept of “Empowerment” can make you more effective in your dealings with other colleagues in the medical office by, allowing you to think for yourself and take control of your work while making others feel part of the whole team. Empowerment motivates employees to become more productive making it easier for one’s colleagues to do their own roles like anyone else. Summary of Empowerment: The ability to affirm one’s self is an act that involves many facets
A people skill is very important to have in the medical office because you have to deal with patients every day. While having good people skill you have to learn how to communicate throughout the office to be able to get along well with your colleagues. For example, if a patient calls in the office complaining about a bill they have just received from there office and the patient will take it out on the Medical Administrative Assistant who answers the phone. A Medical Administrative Assistant has to have good people skills to handle a situation like this and not get you angry at the patient. Knowing how to communicate with the patient in a low calm tone of voice will help calm the patient down.
That one receptionist can change the whole mood of the patient, which continuing on into the visit with the physician. This can make it hard for the physician to treat the patient because the patient may feel closed off now or less receptive to advice from the physician. So I would find interdependence very important knowledge to have in any health care field. Sensitivity is something that is necessary to have when dealing with others. In the health care field one needs to be aware of others feelings
Medical assistants must interact with people on a daily basis. Often their responsibilities include answering phones, scheduling appointments, greeting patients and relaying information from doctors to patients. They must also be able to deal with angry or stressed people, such as the chronically sick or those who have medical insurance trouble. Dealing with insurance issues or even the doctor's moods is also a useful ability. Since medical office assistants are constantly interacting with an ever-changing roster of patients, outgoing extroverts work best in this position.
It is also important to communicate with other members of staff in the establishment such as functional skills teacher and the admin staff because they can provide you with vital information about an individual, it could medicine that they need or if there a troubled person you may need to be aware of their back ground. The admin staff house information about were the apprentices work and the contact details of their parents if they would need to
Effective Communication Paper Communication promotes knowledge within a health care organization and is necessary for the organization to thrive. Communication is not only important to the staff but also to the patients within a health care facility who depend on staff communication to receive quality medical care. Without complete communication between staff member’s clinical errors can occur and the patient’s health could be at risk. In this paper the subject will explain how a health care organization shares knowledge through communication and examine, which are the most effective techniques and which techniques are ineffective. This paper will review the application of these techniques and the impact techniques may have on a health care organization.
There are some patients or employees with strong accents that can make it difficult for one to understand and may cause a misunderstanding between both parties. Not only do healthcare professionals use communication to provide service but also for financial planning of service, it is used to build a solid relationship between the patient, patients’ family, and the healthcare professionals. Working in such a diverse health facility all employees, volunteers, patients and family need to take time and educate themselves on other cultures because what you might do to others as a joke or just cause might offend or hurt others. All employees should respect the patients’ culture and try to work and communicate as thoroughly as possible to avoid offending their culture, moral, religion, and beliefs. Many individuals think that is immoral to not administer any type of pharmaceutical medication to a dying patient, but out of respect we healthcare professional respect their culture and provide as comfortable as possible according to their
This gives the patient better care and it is safer and easier for information to be shared. Such as important information as blood type, medication, medical conditions and one’s medical history. An electronic medical record (EMR) can possibly save the patient time at the doctor’s office. Having these records efficiently accessible can be lifesaving in an emergency situation. Patients need to trust that all their information that is being shared between doctors and hospital is safe.
One must have communication and interpersonal skills, you must be able to properly explain a procedure to a patient and their families, as well as being able to communicate with your patient to provide the best care. You must have patience, you must be able to adapt to your patient and their needs. Some patients are very needy and need constant care, others want nothing to do with anyone and want to be left alone. Both types of patients are seen every day and must be dealt with accordingly. Another skill a successful Nurse should have is empathy, many patients are confused and scared about their conditions and it’s the Nurses job to show that they understand and try to further explain the condition using words that will not frighten or confuse the patient.
If a patient arrived who had different food requirements such as a different textured diet or religious/ cultural beliefs this type of information would need to be passed on. Another example of why people communicate is to inform staff who is most at risk, who has a DNR form and any infections to be aware of at hand over at the start of the shift. Another good example of why people communicate is when we are looking after patients, they need to express their feelings like if they are in pain or uncomfortable. 1.2 Effective communication affects all aspects in the work place because as workers it allows for continuity of care for the patients as well as building up professional relationships with them. The way staff communicate with each other effects communication in the work place for example if a worker had a lack of passion for their job they were moaning all the time, other members of staff might avoid that particular person.