He was a true hands-on manager who thoroughly enjoyed visiting Marriott’s increasingly exotic locations, as well as spending time with the ever-growing ranks of associates who, in his mind, were the secret of his company’s success. He consistently reminded his managers to, “Take care of your employees and they’ll take care of your customers.” The Marriott International’s longest operating hotel, which is located in Arlington, Virginia, will celebrate its 50th anniversary in 2009. Today, Marriott International has about 3,000 lodging properties located in the U.S. and 67 located in other countries. Marriott’s employees totals up to about 24,000 nationwide and about 16,000 outside the U.S. When it comes to Marriott’s competitors, their main competition includes InterContinental Hotels Group and Hilton Hotels.
Part Two: Internal Environment 2.1. Company Goals Vision Statement: To be the #1 hospitality company in the world, leading on three success measures: loyalty, profitability and growth. Strategic Objectives Marriott has developed various strategies to attain their desire to be the most successful hospitality company worldwide. Setting specific goals for the company gives them a better direction in how to achieve them as well as how long it may take. Marriott realizes that close to half the population on earth is under the age of twenty-five.
* About 81,000 permanent staff * 288 Waitrose branches * 39 john lewis branches * Annual gross sales of £8.7bn * John spedan lewis set up the partnership * His combination of commercial acumen and corporate conscience, enables the john lewis partnership to be as successful as it is today * Won retailer of the year in 2011 * Waitrose Has a market share of 4.2% * AN EXAMPLE OF EXCELLENT CUSTOMER SERVICE * My parents had bought a table from John Lewis * Unfortunately during transit it was damaged * The John lewis delivery team apologised and instantly called their manager to arrange a second delivery for the table. * We had a phone call about a day later from a John Lewis furniture manager apologising for the inconvenience and offered a discount off of the cost of the table. He also told us that he had arranged for the table to be delivered to the store first to be
Achor provides stories and case studies from his research among many Fortune 500 companies and executives in 42 different countries, to explain how we can reprogram our brains to become more positive to gain a competitive edge at work. Achor has established seven principles that serve as a foundation to the characteristics of the happiness advantage to show how they can be beneficial to maximizing individual potential. Happiness is the precursor to success, not merely the result… happiness and optimism actually fuels performance and achievement (Achor, 4). Positive psychology researchers conducted over 200 studies on 275,000 people worldwide and found exactly what Achor depicts in the book, happiness leads to success in nearly every domain including work, health, friendship, sociability, creativity and energy. Thus, when people become more positive their brains will become more engaged, creative, motivated energetic, healthier, resilient, and productive.
Executive Summary As the biggest chain of company-owned and -operated budget motels in the United States, Motel 6 has a number of advantages that will provide continued success into its future in motel industry. Services is the biggest strength of the motel and is evidenced by the loyal customers. Motel 6’s profits have been fluctuating up and down between 3 to 4 percent of annual revenue per room since 1995, and the company expects that will be gradually increasing by entering the extended-stay market. The study of traditional budget motels were losing customers to extended-stay properties, and the growing acceptance of the extended-stay concept could make it easier for Motel 6 to enter the market. However, Motel 6 has some disadvantages.
Cash flow Growth: 8%. Dividend Yield: 2.90%. Dividend Growth: 9% (Alden, 2011). Coca-Cola has additionally grown offering 14 brands to the company making a profit of $1 billion or more in annual sales, the company sold $25.5 billion unit case and had revenue of $35.119 billion in 2010 (Alden, 2011). Coca-Cola has grown its’ revenue rapidly over 5 years, this brought about an important highlight for the company in between 5 years, so the company earned about 8.5% in annual revenue growth.
With our size and scale, we believe it’s our responsibility to lead on important issues, and one example is our commitment to veterans who have served our nation. Our founder, Sam Walton, instilled in our company a deep respect for our men and women in uniform – a respect that has only increased through the years. On Memorial Day, Wal-Mart began offering a job to any honorably discharged veteran within his or her first 12 months off active duty who meets our standard hiring criteria. We expect to hire over 100,000 U.S. veterans over the next five years. Adding associates from the military means that we will be gaining experience from one of the most diverse talent-rich pools in the world.
Between 2008 and 2009 there has been an increase of 49% of employees that attend the meetings. The internal audit methodology is a 24 hour hotline that employees can call for concerns or report ethical violations. Pepsi Co is a good company and remains ethical in the marketplace. They make sure that they are following the guidelines that were put in place by the SEC. Ethics and compliance are the utmost important things to the Pepsi Co.
HILTON HOTELS (Brand Differentiation through CRM) Group Assignment (Part: 1) GBMP 508-02 Submitted by: Farrukh Shafaat (821-220-696) Abraham Mathew (821-189-289) Harikrishnan Rajeev (820-871-333) Prateek Sodhi (821-182-672) Sumeet Raju (821-166-576) Dapinder Singh (820-921-872) Hilton is the global leader in the hospitality industry operating more than 3200 hotels and resorts in 77 countries across six continents. Hilton Hotels Corp is engaged in the ownership, management and development of hotels, resorts and timeshare properties, and the franchising of lodging properties Hilton remains synonymous with hotel because of its innovative approach to products, amenities and service. Hilton is the most recognized name in the global lodging industry. The Hilton Hotel group is one company that has adopted a balanced scorecard approach. It measures its CRM performance by reference to 5 different sets of metrics: operational effectiveness, revenue maximization, customer loyalty, brand standards and learning and growth.
Bed Bath & Beyond (BB&B) practices the retailing concept by being goal oriented, value driven and customer oriented. It says in the second paragraph of the case, that BB&B’s long-term goal is to operate 1,300 stores, while also highlighting how close they were to achieving this goal. BB&B has annual sales of $7 billion and a net income of $562 million. It is evident that BB&B sets their goals and integrates strategies to attain them, and clearly these strategies have been working for them. As a retailer, BB&B is value driven as they provide value to their customers.