Marketing Plan – Dunkin’ Brands

3035 Words13 Pages
Phase 5 IP Marketing Plan – Dunkin’ Brands A. Dence Colorado Technical University 9/24/12 Phase 5 IP Executive Summary When the founder of Dunkin’ Donuts, Bill Rosenburg, opened his first store in 1950 in Quincy, Mass., his goal was to "make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern, well-merchandised stores” (Dunkin’ Donuts, 2012). Now, Dunkin’ Donuts has more than 10,000 restaurants and over 6,700 Baskin-Robbins restaurants. In 2011 the company had system-wide sales of approximately $8.4 billion with points of distribution in nearly 60 countries worldwide (Holsted, Slade, & Upadrashta, 2012). Dunkin' Donuts has earned the No. 1 ranking for customer loyalty in the coffee category by Brand Keys for six years running. Dunkin' Donuts is a market leader in the regular/decaf coffee, iced coffee, hot flavored coffee, donut, bagel and muffin categories. Dunkin' Donuts plans to open new stores nationally and internationally, as well as targeting new markets in the U.S. Situational Analysis Dunkin’ Donuts targets customers who are middle class, male and female Americans, ranging in age from 18-45. Their annual salaries range from $40,000 to $100,000. They are coffee enthusiasts, mainly people on the go, both individuals and families. These consumers just want a good cup of coffee and maybe a doughnut to get their day started. The typical Dunkin’ Donuts customer is simple and practical in their coffee needs, and isn’t likely to appreciate fancy marketing ploys. 45% of all Dunkin Donuts’ business is made up middle class consumers. Dunkin’ Donuts’ main focus is people on the go who want to get in and out as fast as possible (The Bright Agency, 2006). Companies like Starbucks reach out to customers who want an ‘experience’ that includes atmosphere and baristas. Those people are willing to pay

More about Marketing Plan – Dunkin’ Brands

Open Document