Outcome 4.2 Explain the importance of an accessible complaints procedure for reducing the likelihood of abuse It is important to have an easy accessible complaints procedure so people know where to find it. They may not want people to know they are filing a complaint so may not want to ask where the forms are. It should be a straight forward form and not too complicated as people may not bother to fill it out otherwise. More issues can be dealt with once a form has been filled out and it can reduce the likelihood of abuse. Unit
If the person centered value are all being followed correctly then the clients should feel happy and content. Aiii) Consent means asking someone for there permission to do something e.g. would you like help with personal care. We need to be careful because the client might lack capacity in some areas, but not in others this is known as implied consent. You MUST always gain consent.
This is also to ensure that no faults are made, hence no lives being put in danger; meaning themselves or the public, or Public Service being scrutinised. Orders: This is to get jobs done, to show that particular public service a chain of command. In some cases this can be comforting; to know who to go to for advice, knowledge and who to follow in a time of emergency. Orders are given so that Public Service personnel know their role and task and exactly where they need to be, and what to be doing. Giving orders and the orders being followed means little mistakes, and any orders that are given are still surveyed to prevent mistakes or failure.
I have to act in the person’s best interest but instead of encouraging them to avoid risks I have to support them and enable them to taking part in activities. I have to act in the individuals best interest, keep them safe, carry out risk assessments, promote informed choices but also respect their decision and right to live their life as they choose. If the risk seems great to me I would document it and discuss the matter with my manager. Another area where duty of care dilemmas may arise are confidentiality issues. When a confidential information is shared with me and it concerns safeguarding and there is a possibility of harm or someone’s wellbeing is threathened I might have to make a decision and disclose this information.
This is the ability to be you without pretence or façade. This is also called genuineness; it is the most important attribute in counselling according to Rogers, in this the counsellor is keen to allow the client to experience them as they really are, the therapist being authentic. Unconditional Positive Regard: (UPR) this is a non-judgemental, Respecting and accepting the other person as they are, Rogers believed that for people to grow and fulfil their potential it is important that they are valued as themselves. The counsellor has a genuine regard for the client, they may not approve of some of the client’s actions, but the therapist does approve of the client. The therapist needs an attitude of “I’ll accept you as you are.” The therapist must always maintain a positive attitude to the client at all times.
These guidelines will help both of them to resolve their issues in a positive manner, rather than yelling at one another. Guideline number one is expressing anger directly and with kindness. Instead of starting an argument about Leonora going back to work, they could address the pros and cons
When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user. Be sure you have enough time to listen as you do not want to appear to be rushing them as this may seem to them that you are not really interested in what they have to say, and this could affect their relationship with you and if they need to speak to someone they trust about an important issue they will have doubts about coming to you, which could
If no consent is given you cannot proceed with the care. It is illegal to put pressure on the person and go against their wished. When supporting a colleague with regards to consent of an individual it is important to ensure that the colleague understands that the decision of the individual is final. I would advise the social care worker to provide the individual with all the information regarding the decision (positive and negative) and in a way that best suits the individual. I
What nonverbal communication skills and strategies could be used to communicate effectively in this situation? Answer: If people’s individualism doesn’t personally affect you then you shouldn’t worry about it. Treat people with respect. Eye contact is extremely important when dealing with a person like this in the picture. This person only wants respect and eye contact goes along way.
Section 1: Understand the Role of the Social Care Worker You should try to handle conflict situations by remaining calm, ending the conflict before it escalates and remaining respectful of others. However, there are times when this may seem impossible and the following skills are required: openly discuss differences in a calm and rational manner. For example, when having heated professional discussions with colleagues: – avoid rising to challenges or suggestions that you are incorrect – ask colleagues to listen to you and respect your opinions, but also respect their opinions – if you feel you cannot resolve a conflict situation with a colleague then speak to your line manager – respect the advice and guidance which qualified colleagues