Managing Virtual Work Teams

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Case Study: Managing Virtual Work Teams Part 1- Conflict Response: I would suggest Lauren using compromising approach to deal with the conflict situation she might face during the meeting with the virtual team. Although “Collaborating” seems to be a win-win solution to many conflict situations, it is not easy to accomplish in short time. I believed compromising approach has considerable practical appeal to Lauren in this case. First, there is time pressure in this case. Lauren is assigned manager of the project and she need to work the team effectively and efficiency for sure. Also, the team needs to work on some complex problem and make decision of it. Compromising approach is suit for the situation in which time pressure is high and some complex problem must be addressed. While competing approaches is also prevalent in high time pressure situation, I would not recommend Lauren to use competing approaches because it might produce resentment. Second, the team needs to work out some complex issues. In this case, identity-related are involving: the cross- functional team members are geographically dispersed and have different background. According to the “Managing Conflicts in Organizations”, compromising approach is better when a conflict has identity-related factors as a cause. All in all, compromising is the most appropriate response in Lauren’s case. Compromising approach is best to work under the time pressure and can also achieve consensus to complex issues. Therefore I would recommend Lauren deal the problem with compromising approach. Part 2- Prevent Conflict: Despite setting ground rules, there are some problems arise in the team. In order to prevent the problems from occurring in the first place, I would use the following steps I have read from “The SECRETS of Facilitation”. These steps are especially design to

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